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It went well. Checking out took awhile. My car was out... - dmjbowen1968
It went well. Checking out took awhile. My car was out fir about 10 min and I went in to check on my car. That’s when I was told he was having trouble getting my paperwork.
Top Reviewed Service Specialists At This Dealership
It’s great to have a shop where I feel like my business... - Ddavis0857
It’s great to have a shop where I feel like my business is valued and I trust they will do great work for a fair price. I wouldn’t hesitate to send any friend or family there. Joey is always very helpful and professional. I’d make Colonial my first choice for any future vehicle purchase based on the service.
Wayne is always a pleasure to work with, he always has a... - LESIAWAN
Wayne is always a pleasure to work with, he always has a smile. As long as we receive this kind of treatment we will keep coming back to Wayne.
My car messed up at least four to five times within 5... - RicoWright83
My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of the road for 2 hours until someone came to pick me up from Berglund with my one year old son in the car with me in my pajamas. In the rain and they still try to make me pay for some of the parts even though it wasn't my fault my car had got messed up in the first place.
always friendly - melimissy
I always go here due to coupons available to help with cost, although my friends are getting free oil changes in Lynchburg for being nurses (just saying) but the staff is fast and friendly
I recently had service completed on my 2005 GMC Sierra. I... - jkomoras
I recently had service completed on my 2005 GMC Sierra. I am very satisfied with the service that was done on my truck and I wanted to give a special thanks to several members of your Service Team. First, your Service Manager Tyson is always very respectful and concerned about his customers. He is very customer oriented and ensured that I received the highest quality service. He puts his customers first and because of this, I will continue to be a loyal customer. Also, Jessie at the service desk kept informing me every hour of the status of the service repair. I appreciated this level of communication. Also the technicians did a great job on the service work and my GMC Sierra is running like new. Thank you, thank you to the Joyce Koons Service Department. I had an all-round outstanding experience.
Received a notice in the mail that my 2012 GMC Terrain... - Whisperjetter
Received a notice in the mail that my 2012 GMC Terrain needed some warranty repair. Made an appointment with Rick Hendrick and easily arranged for pickup, repair and return of my vehicle. I want to thank Stanley in the Service Department who arranged prompt return of my car when the service was completed. These folks are friendly and very efficient and a pleasure to deal with!
Dealership Excellance - BLCODISPOTI
Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us.
During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro.
We are now a two-Kia family and are very happy.
Very satisfied with the service department and the... - Mitra/Auto
Very satisfied with the service department and the representatives. The service department in the dealership is excellent. Every representative was very professional and helped to resolve the car problem or for a needed regular maintenance service.
Last few times I have worked with the representative Jimmy Jones. He has provided an excellent service. I will not hesitate to take my car to the dealership in future.
Awesome customer service! Very professional in all... - PML
Awesome customer service! Very professional in all aspects. Vehicle repaired quickly.
Quality of work excellent! Would recommend this dealership for sales and service. Well done to Nicole Boone
The worst dealership!!! DO NOT GO HERE!! My sales... - mscmoore91
The worst dealership!!! DO NOT GO HERE!! My sales experience was completely horrible. I was fed lied lies and the service provided was a nightmare.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Called to make an appointment for my 2005 Trailblazer on... - DG
Called to make an appointment for my 2005 Trailblazer on Tuesday 16Mar2021. Dave said he couldn't fit me in until a week later. Which I totally understand. I repaired my own vehicle in the AutoZone parking lot in Waynesboro. A 8hr repair for a DIY'er. The staff there was awesome! People first, right? I called Dave back on 18Mar2021. Had a few tech questions for him. The phone system is horrendous. I was on hold and then Zach transferred me to ANOTHER customer. So I spoke to him for a bit. I got to speak to Dave finally (on and off) while he was doing something else and/or speaking to someone else. That is rude! Note to GM: Hire another CSR if you're that busy. That is unacceptable! Thank you for your time, well, not really. Please don't respond to this, I don't appreciate lame excuses.
USN CPO Ret.
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
The service manager Rob was polite enough however the... - fooster123
The service manager Rob was polite enough however the whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k mile maintenance II and a state inspection. They blatantly overcharged me in two different places on my bill to the tune of over 200 dollars which was corrected once I pointed it out. You want to pay 105.52 for an oil change? Star Pontiac is the place to get it done. I probably wouldn't have bothered to write a scathing review but after coming out of this experience, I took my vehicle to another mechanic to have it looked over. He stated that the brake fluid looked terrible. I dropped by myself to take a look and sure enough, it did appear terrible. I found this very surprising since I'd just paid Star Pontiac 152.67 to flush the brake system. I now feel that I just pissed 2000 dollars down the drain and unfortunately, that's likely the case. I should have known better after watching the service staff show up for work. When I dropped off my vehicle at 7:00am, two of the service employees were finishing up changing into their work clothes in front of the customers. If I had to summarize their appearance, I'd say they pulled 5 guys out of prison on work release and sent them to Star Pontiac to work on cars. They were dressed in dirty service blues, yes dirty at the beginning of the shift. One had cut the sleeves off his shirt. In a word, they all looked terribly unprofessional. They also replaced a tie rod end and performed an alignment as a result of noticing something from the inspection. This time I know they actually did some work because now there is an annoying squeak coming from the suspension. Am I going to take it back and ask them to fix it? Uh, no, I'd rather pay someone qualified to diagnose and remedy the issue. Please do yourself and your car a favor and stay as far away from the service department as possible. If you feel inclined to go there, just take some money out and burn it. You'll probably be better off than letting the dirty dozen get their hands on your vehicle.
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
Front Royal Buick GMC