71 Virginia Buick Service Centers

You feel like a number here. - TJ

You feel like a number here. No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross sale at every oil change but not respectful of your time even when you make an appointment for service. Tom Dehaven is a Service Advisor with no urgency or care.

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

My car intermittently doesn’t start after 2,000$ of work - Victurk12

My car intermittently doesn’t start after 2,000$ of work done still same issue …. Ken Houtz fixed the problem, thank you!

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Major issues with quality - Regret

Do not purchase from Lindsay Buick GMC unless you are willing to spend your days in the service center. Purchased a BRAND NEW Vehicle and it's in for 2nd service visit in 30 days. Even with photographic evidence the tag line I keep getting is that "these things happen" Turns out this shouldn't happen on a new vehicle and the fact that you don't know what is wrong because this is clearly a lemon is NOT my issue. Management is nowhere to be found... avoidance is key. Do yourself a favor and stay away.

Steering wheel noise and routine matinence of 2016 GMC - LeighGMC

The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!

Let me rescind my one star rating. After a negative... - goldberrydancer1943

Let me rescind my one star rating. After a negative experience at Midpoint, Gary the service manager called me, concerned by the experience. He listened and took my complaint seriously, the experience I have normally had with Midpoint. He has renewed my faith in the Midpoint I have used for ten plus years and when I bought my Canyon from them. Thank you, Gary. You have made me feel I matter to Midpoint.

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

Amanda Kelly is the best! I’m switching my services to... - DonnieG

Amanda Kelly is the best! I’m switching my services to her team. Everyone has been extremely accommodating and will be returning.

It took over a month to get the timing fixed and drove it - shermc1963

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks ago and was never updated or called. I recommend going elsewhere for repairs.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Maintenance top notch, Friendly and Professionall! - Tracy

Always friendly and very receptive to our needs, would not go elsewhere after dealing with Rameys. Very Professional, caring and courteous staff in every department especially management!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!