1,340 Virginia CODA Service Centers

Over 5 months in the Bedford service department with a - Pierce

Over 5 months in the Bedford service department with a bad transmission, then valve body then a programming issue . How ridiculous can service get . Tired of playing the blame game . At this point I would never buy another GMC or anything type of vehicle from Berglund . I own two now , never again . I will go elsewhere for my new vehicle in the future.

Very poor communication regarding charges . - Frogandcd

Very poor communication regarding charges . Tried to charge $2000 to change EGR valve . I told them to stop after they had already removed intake without my consent . They charged nearly $700 in labor and did nothing ! I did the work myself in my garage , took me 3 hrs! Stay away from this service department !

Sold car back to Ford here because we didn’t have a - rncheart4u

Sold car back to Ford here because we didn’t have a choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmission is tied into a faulty clutch system. So car is not fixed cuz can’t afford to pay them so we practically gave them the car and guess what? The check that was to come in a couple of days never came. 2 days of coming to Ford to find out where check is and no one can give us an answer. Always some lame excuse of why they can’t find the check. Last one is they don’t know who has the paperwork even though check has been processed! I will never buy another ford again. I’ve had too many with transmission problems. Not to mention, I believe this place kept “finding” something else wrong for us to pay to fix when it was always the transmission/clutch recall Ford doesn’t want to fix. This particular dealership doesn’t know what the xxxx is going on. The xxxx manager can drive to their local accountant office and get the check. Been waiting here for over an hour and now it’s they lost the paperwork. Well then, write another xxxx check! Canada is suing Ford for these faulty transmission/clutch failures! United States should too. The manager that is here today doesn’t even have the courtesy or respect to come and talk to us. I will find out who he is and make another review. Listen up folks, don’t buy from Ford! They rip you off and don’t stand behind their product. Is it companies like them that take every hard earn penny from the low income people and line their pockets while we struggle to find the money to find another used car. They have the car, the title and the check. Meanwhile, we wait and wait for answers and that check!

Finding out now that some things that were promised to me - lump3

Finding out now that some things that were promised to me when I bought the car has not been the truth

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

Their Sprinter van service is less than stellar. - mdh

Their Sprinter van service is less than stellar. They do not offer service while you wait, even for a 1 h job. As I live 1 h away, this results in 2 hours of travel to deliver the van for service, and 2 more hours to pick it up. No loaners provided, so I have to take the bus. The van is a 2021 model purchased new. It now has 40,000 miles. We have had issues with the software controlling crosswind assist and adaptive cruise. It took 3 visits to fix the problem, which was solved by a software upgrade. Was the software update available during the first 2 visits? Next problem was the phone interface. Android Auto seemed to work fine, but phone calls only worked correctly 10% of the time. 2 separate trips to try to solve that issue. My Android phone worked fine on several rental cars indicating there was nothing wrong with my phone. At the 2nd visit the Service Advisor tested the system with my Android phone and repeated the problem. He then tried it with his Apple phone and it seemed to work fine, so he concluded there was nothing wrong with the system and said there was nothing they could do, and I should buy a new phone. We used my wife's Apple phone for the next long trip and found that Appleworks crashed the infotainment system a couple times a day. So back to the dealer for a 3rd visit upon our return. They discovered a software update that seems to have fixed the problem with both phones. Was the software update available earlier? On the 2nd phone problem visit, we reported a problem with the passenger seat belt not fully retracting. Given the transportation time cost if we left it, my perturbed state over the lack of concern over my phone problem, and the fact we have an extended warranty that indicates it covers all of the electronics, I did not leave the van to address the seat belt issue. When we brought it back for the 3rd phone visit, the van was out of factory warranty. The problem was diagnosed as a switch on the seat belt. Cost to fix, $1,000. The Service Advisor said it could not be covered under factory warranty, and when he checked, it was not covered under the extended warranty. Advisor seems to be a misnomer. He should have informed me that this was an expensive repair that needed to be completed while in factory warranty as it was not covered under the extended warranty.

Efficient, friendly - celticprincess333

I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

Their Service SUCKS! - Joe

This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will never buy another one! They don't stock tires for their hybrid cars. I've had 2 flats in 2 different hybrids, they didn't stock the tires for either car I had to order 1 from the internet! They only have ONE hybrid certified technician! (REALLY, JUST 1!) So if you need service on your hybrid car when he's not there, as I just did, you have to wait until he returns (even if the service isn't on the hybrid part of the car, mine was gas lines and fuel tank). I brought the car in on July 9 and picked it up on the 28th! The Service Manager (Wil) promised to keep me informed, I never heard from him unless I stopped by, until the car was done! Then, to top it all off, they stopped giving the senior discount! I did some research on them, they only have a 2.5 star rating for service! I'd never be happy with a rating like that in my business! How can they sleep at night! Oh, I know they're rich and they can afford sleeping pills! Bye bye Bergland, I'll not be back!

Run!! DO NOT BUY fromt this dealer nor get services from... - BStandly

Run!! DO NOT BUY fromt this dealer nor get services from them. I bought a car from these crooks and within minutes out of the lot, all xxxx broke loose. My panel lighted up like a christmas tree (okay, mabey exaggerated a little) Took it back and it took so long to fix that I forgot I even bought the car. Anyhow, at the end, half of the problems got it fixed and the other half? They just kept giving me all execuses and at the end, they just refuse to fix it anymore. My opinion? Crooks. These are the crooks ppl always warn you about and you never thought it would happen to you. My suggetion is if you are thinking about buying or getting yoru car fixed? Save yourself some trouble, $1k-2k more, get it from elsewhere, you will be A LOT better off. If you do, then be careful of these things 1) Check the car yourself! Test drive it, take a look at the service lights, seat belt, all the little things (they tend to stick a duct tap under somewhere to fool you.. yeah.. can't believe that huh?) 2) Make sure yo don't sign a paper with no "dealer warranty".. they will fool you to sign a contract, folded and hided the fact they sold you a "AS-IS" warranty. REVEIEW YOUR that part of the contract about warranty!!! 3) Do buy a third party warranty.. just because they sell xxxxty cars. This is one thing they are not trying to charge you for nothing. Cuz they know you will need to fix a lot stuff 4) lastly? before you drive it out of the lot? Make sure it's full gas? cuz they are just cheap 5) oh, this is the last one, DON"T SIGN contract if there is anything wrong with it. If you believe what they say like "oh, that's small thing, we'll get you fixed"..DON"T BELIEVE THEM.

Beyer Kia Falls Church saved us an enormous amount of - kellyannac

Beyer Kia Falls Church saved us an enormous amount of money and frustration! The team, led by the calm, informative service advisor Oliver, more than rectified the terrible service we received elsewhere. They relentlessly inspected and serviced our vehicle until the complicated problem was solved. Best of all, it didn't cost a penny as they ensured we were aware of our manufacturer's warrantee details. Oliver definitely deserves a medal for his extremely knowledgeable guidance and diligence! THANK YOU!

Excellent Customer Service - Roboman$$194@@

Helpful, friendly and professional staff. Almost no waiting time, and when the car is ready I am confident that my car drives like a new one.

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.