1,333 Virginia CODA Service Centers

Excellent customer service - Sande84

I took my 2004 Toyota Corolla-S in for Safety Recalls and to check my brakes. I was well informed by the technician about the problems with my vehicle. Excellent customer service.

They make it easy to buy a car, but their service dept.... - Steve B.

They make it easy to buy a car, but their service dept. Is the absolute worst! they never call you to give updates, and forget about trying to call in and getting to speak with a human being. I don’t understand how a place that is run like this can stay open. Every time I wanted updates on my car, I had to call into the main number and start dialing every extension of all of the service advisors until someone answered. I have spent 2 hours trying to get through to someone only find out that my car was ready hours ago. Will never use them again, not even for recall work… I will happily drive an extra 20 miles to get better service.

We received a letter about recalls from Kia, one had to - David Mount

We received a letter about recalls from Kia, one had to do with the steering column one had to do with the engine itself with the software, and one had to do with the airbag I believe. The car was operating fine until I took it in to West Broad Kia for the recall issues and then we got the car back. The car couldn’t accelerate properly. I took the car back the same day had them look at it they replaced the sensors again, next day I’m back up there for the same reason. They have now had the car for a month. The car has not been repaired, nor have they supplied me with a loaner or rental car for my wife to use in the meantime. And the communication has not been great. I went down to see the manager and he said they don’t give loaners. They do provide a rental when they determined there’s a problem. They determined that the engine needed to be replaced And I can’t even get an answer to if they’ve gotten the engine yet or started the repair. And they still have my car and I have no way for my wife to get around. Not very happy with the service. Not very happy with the communication. I will not buy it be buying any cars From Kia in the future, nor will I take my cars there for service. I believe the next phone call I make will be to my attorney. Do not take your car here. Very unhappy customer.

Must be the most useless unfriendly VW dealership. - Dissatisfied Customer

Must be the most useless unfriendly VW dealership. Service and spares dept very unknowledgeable. Could not assist me or offer help to change a cigarette lighter fuse. Neither was anyone willing to show me which fuse it is. It seems even their technicians do not know. Or were just unwilling. But I was invited to book my car in to get them to replace the fuse at a cost of 80 $. They do Volkswagen no favors in winning customers

I just wanted to take a moment to say how impressed I am... - Tazzboo

I just wanted to take a moment to say how impressed I am with my dealings with Whitten Fiat. It all started from the moment I walked into the dealership. I was greeted by Howard and a big smile. Howard took the time to get me set up with a test drive in the Fiat 500. Before I took that ride Harrison walked up, I told him that I really wanted to give the car a good work out and see what I thought about it. He said by all means take it for a good drive. I told him I wanted to go show my wife approximately 25 miles away. He said no problems please do. WOW I ended up buying the car. Took me about a week to set everything up but Howard was always there to help with questions and answers. When it came time for my first service Tracey Boone was my writer. I have to say wow to her also. She listened to my service needs and got me in quick for an appointment. Then she followed up afterword’s to make sure everything was ok. She has to be one of my all time best service writers. If she doesn’t have an answer to my question she will get back to me with an answer in a timely manner. Having purchased a Car that was New to the Market again, I was worried about how I would be treated after the sale. Well I have to say that Whitten Fiat has made me feel like family. So much so that I turned around in less than a year and purchased a second vehicle from them. I know that they care and have an excellent team of employees that will take good care of you during and after the sale. Thank You Chris

Stay away from the service department. - Slim

Stay away from the service department. They messed up my driver door lock and didn’t tell me. I had to go back and confront them. "Oh, sorry we forgot." 80 dollars to replace windshield wipers for Inspection. I had to wait over 14 days for a part to come in. I called after the promised time, and the part had not been ordered. Meanwhile I’m driving with a rejected inspection sticker. Went to my regular shop and found out that Honda had improperly installed my power steering pump. I felt uneasy with the service representative, but they had already put a rejected sticker on my car and suggested that I make 5,000 dollars in repairs. I asked what was necessary for inspection and the price when down to 500 dollars. Stay away from the Williamsburg Honda Service Department. I love Hondas, but stay away from WMB Honda Service unless you have a brand new car under their warranty. .

I have been bringing all my vehicles here since 2008 when... - Mr. Gardner

I have been bringing all my vehicles here since 2008 when I relocated to the area. All my vehicles are not Hyundai branded. They take great care of me and all my vehicles. They are upfront with recommendations, no pressure to buy and always super informative. They take quality time to answer any questions or concerns I may have. Over the years, some faces have changed, as with any business, but the great quality of service has never suffered. I applaud the men and women at this dealership. Keep up the great work!

Sev, @ Pomoco Nissan, Hampton VA, was the most... - Ruffian4u2

Sev, @ Pomoco Nissan, Hampton VA, was the most professional person I’ve spoken to in a long while. He answered the phone promptly, apologized for putting me on hold, and listened to my dilemma. He assured me all was well, and was extremely efficient and I felt relieved after speaking with him. Sev is a keeper for sure!!!

I have had several of my cars repaired at several other... - DavidBeach

I have had several of my cars repaired at several other places before but from now on Woodall will be my first to go. The customer service was great. Jim look after my car like was his , great body work from fender to fender. No problem in getting my free rent car for my wife. She was very impressed on the service that we recieved. David Beach

brought in my vehicle for a recall fix and state... - me

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!!