1,335 Virginia SRT Service Centers

In January a strut was ordered for our 2021 Rogue, - Sonarman

In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments.

I purchased a 2003 Landrover Discovery from this dealer.... - SonnyBlack

I purchased a 2003 Landrover Discovery from this dealer. The car was Virginia amd maryland state inspected and came with 1000 miles warranty. the salesman Ray was very knowledgable and nice. I also purchased a 3 year warranty at cost. Now I have been searching for a very long time and found what I was looking for. I would buy a car from them again, service was very good and the price was awesome. They went out of there way to make sure I was happy.

Mike Holmes, setvice manager is great. - caroleleewatkins

Mike Holmes, setvice manager is great. He always goes out of his way to help before and after the sale. On June 9th I came to for service and it was a nice experience. Mike treats you like a valued customer. Thank you for everything!

I have purchased two vehicles from this dealership and - debimoir

I have purchased two vehicles from this dealership and have always been happy with their service. The staff is super nice, both the sales and service department. Today is no exception. I rushed in at 8 am with a tire that was losing air, and I explained I need my vehicle to get to the airport for a flight at noon. Less than an hour later, my car was returned and the tire repaired. Tim definitely went over and above to help me on my way. Highly recommend this place - for new or used vehicles.

Service is always performed on time, at or below... - RAnderson70

Service is always performed on time, at or below estimated cost and done correctly. The service writers are friendly and accomodating. there is a free shuttle to take me to work and pick me up from work to bring me back from the dealership.

Worst service ever. - Mstsking

Worst service ever. I purchased my Volvo from here. After the purchase care and consideration plummeted. I received poor service and communication from that point on. I scheduled service on my vehicle for 1pm. I dropped my vehicle off at 1130a so that I could go about my day without worrying about dropping it off. By one was informed my car had not been moved and unknown when it would be serviced. If not for the efforts of Connie I don’t know when my car would have been worked on. I originally Scheduled my vehicle for inspection, upon arrival it was suggested I get oil change and brake fluid change. By 230-3 I asked for just the inspection to be done. I received my car back after 330p. I don’t who owns or runs this dealership but they really need to consider making serious changes so as not to loose any further customer.