620 Virginia Used Car Dealers

I bought a 2012 RAM 1500 a month ago and still do not - Andrew

I bought a 2012 RAM 1500 a month ago and still do not have the title or a replacement temporary tag, even though the owner promised to send the title in the mail as soon as the check for the truck cleared. After waiting for about three to four weeks for the title, the owner claimed it he was waiting on FedEx and that he would send it soon, but I still have not gotten the title. He repeatedly promised to mail a second temporary tag to my college address, but has now resorted to reading my messages and ignoring them. Extremely unprofessional once they have your money.

Great experience from start to finish! - Explorer

Great experience from start to finish! Our salesman was Jay. He found the right car for my daughter and was just so easy to speak with. Justin the store manager was absolutely phenomenal! I purchase a vehicle a couple years back with AutoMember and the management team was just ok. Now they have a new store manager in Justin and he is extremely pleasant! He gave us a gift bag and a air freshener for our vehicle and even had a balloon for my youngest child!

Great communication,easy to deal with. - jcm13029

Great communication,easy to deal with. They also set up a transporter for my car to ship to NY.

Very poor customer service. - b_nicol23

Very poor customer service. It’s kind of like we were begging them to buy a car. They don’t return calls, my Dad was even hung up on at one point. Very weird experience.

I would buy from this car dealership again. - JAR

I would buy from this car dealership again. Good car for a restart, if you want to get away from car payments and buy a car outright. The place I went to, Nas Auto Sales over in Virginia Beach. The owner she let me drive the car to get money orders to pay for the car. I had the car like all day and she was very welcoming in letting me take care of business to walk away with the car. I would recommend her and I will buy more cars from her in the future. Definitely a sleeper in the Virginia Beach area.

Scott Henderson made our car buying experience amazing. - bethliggett6

Scott Henderson made our car buying experience amazing. He found the perfect car for me, the transaction was seamless and I couldn't be happier with my 2024 Mazda CX-5. We drove close to 1.5 hours to get to this dealership and it was well worth the drive. I would highly recommend Scott to anyone who is in the market for a new or previously owned vehicle. You'll be glad you took the drive, as we did! Thanks, Scott!

The vehicle purchased was presented as passing a valid VA... - crapperpoet

The vehicle purchased was presented as passing a valid VA inspection. Nothing could be further from the truth. Tires would not pass NYS inspection due to dry rot. The front hub assemblies were shot. The rear wheel cylinders are leaking. The front pinion seal is weeping gear oil. Falsifying a VA state inspection is a Class 4 offense, the VA state police have been notified, and due to "unclean hands" or in the vernacular "dirty hands" the sales contract which stipulates "as is" is null and void. See you in court...

My fiancée' and I recently purchased a used car... - EdnaButron

My fiancée' and I recently purchased a used car from Frontline Ready Motors. It was such a pain free and stress free process. We are starting to build his credit and the financing company, Westlake, approved him without any run a rounds. To our surprise this even shot his credit score up 30 points! Richard and Patrick also guaranteed the car was in mint condition. They even provided a link to car facts and gave us a history of all the up keep maintenance services that the car received.We have had the car for a couple of months now and it runs great we love it! Apart from everything they have exceptional customer services. We highly recommended them :)

Great customer service I came from out of state to - dphillips

Great customer service I came from out of state to purchase the vehicle, Yasser (Sales Rep) allowed me to put a small deposit down and he held the vehicle until I was able travel to the dealership. Also they paid me a fair amount for my trade in vehicle.

The team at Honey Car made the process easy. - alexanderbland3

The team at Honey Car made the process easy. From start to finish there was no pressure and they answered all of our questions. Would definitely use this group again.

Martinsville Motors were great to deal with. - LS

Martinsville Motors were great to deal with. I called about a car I was interested in and they answered all my questions. Drove up and test drove the car. Nice car and good price, I purchased the car and picked it up the next day. Very professional and good to deal with. Im happy with my car,

I asked this dealer if there was much rust on the car , - mjkhammondssAinw23

I asked this dealer if there was much rust on the car , he said there was no rust anywhere . The rocker panel has rust holes in it and it was partly repainted and the paint is flaking up around the rust holes , there weren't even patched . there is a lot of rust under the car and the wheel cover are broken edges . the shipper asked the seller why he didn't replace them and he said the new owner cold do that ,for $10 apiece . I'd never expect a car with 57899 miles on it to be so badly rusted . the shipper told me I over paid for it but I already knew that . This is the worst car I've ever purchased .

My father-in-law is in failing health and asked me if I... - jscottfaircloth

My father-in-law is in failing health and asked me if I would step in for him and help my mother-in-law find a new car. Of course... I'd do anything for them and was happy to help. But, also, felt the pressure a bit as I wanted to make sure I brought home a car he'd be pleased with... so I was probably paying a bit more attention to the little things than I otherwise might have. So, after test driving a few cars, we eventually zeroed in on Lexus ES350. It had to have low miles and the blind spot monitoring feature... those were both super important to my father-in-law as he's preparing her for life without him. Because of the "in-law" dynamic, out of the gate I was thinking CarMax because I thought that would just give me a bit of peace of mind buying from a big/well-known dealer. So, we got her trade in appraised there and paid the $200 fee to have a Lexus ES350 shipped in from their Richmond store. While we waited though, I found a Lexus ES350 at Sterling Auto Imports. It was nearly identical vehicle with a few more miles (20K vs 14K) but was newer (2018 vs 2017 at Carmax). It drove perfect and was in near pristine condition except for a couple of relatively minor paint chips. Eddie assured me he would have those fixed, but I was hesitant to make a decision until I saw the Carmax one. Fast forward a couple of days... when the Carmax car arrived, it also had a paint chip issue on the back bumper but there had some "spidering" in the paint that I could see getting worse. I was still going to buy it as the salesperson assured me they would fix the issue. However, they called me back in a few hours and told me they fixed it. He sent my pictures of their "fix"... which apparently entailed slapping some miscolored touch up paint on the bumper. It looked worse than before. Even then I was STILL going to take another look in person... again, because I was taking comfort in the "big box/brand" of Carmax. But, on the way back to Carmax with my mother-in-law, I said "let's take another look at that 2018... I really want to see that one again." So, we did. And I'm glad we did. First off, Eddie assured me that he would rectify the minor paint issue and it would look perfect. Again, the "in-law" pressure was strong and I really, really wanted my father-in-law to see a fairly perfect car... not a nice car ruined with some distracting touch up paint from walmart. In the end, we made a deal for the car and I never made it back to Carmax. Thrilled to report that Eddie went above and beyond and he exceeded our expectations w/the paint correction. Unlike Carmax, he fixed it RIGHT and, indeed, made it look perfect. Additionally, Eddie matched Carmax's offer (which I thought was a good trade-in offer) on her car. Oh, and the car was priced well below Carmax... which allowed her to avoid a car payment... which was also important to my father-in-law. So, in the end... Mother-in-law was happy... Father-in-Law was happy. And, Eddie/Sterling Auto Imports is who I'll call for my next car purchase (well, after my 2021 Ford Bronco arrives this week... which will be the one and only "new" car purchase of my life). BTW he's got a sweet Mercedes GT in the show room that looks sssssseeeexxxxxy.

All cars sold here are rebuilt titles. - YunaWong_Shiraaz

All cars sold here are rebuilt titles...wish this was mentioned that the car was in an accident in the listing... would have been nice to know this before going all the way there, ready to buy.

So many problems and thousands of dollars later, the - mzmelmel1967

So many problems and thousands of dollars later, the thing that's bothering me the most is they sold a car they knew had problems. The car failed inspection in April and 2 weeks later(at a different station) it passed. The problem hadn't been fixed and they knew that. We had to replace the control arms, in August, 6 weeks after buying the car.

Decent inventory, but absolutely avoid this dealership. - mlmiles1

Decent inventory, but absolutely avoid this dealership. Sales staff initially seemed professional and knowledgeable. However, the transaction process was appalling. They offered a discount based on our pre-purchase inspection, then refused to honor it at closing. Clearly thought because we liked the car, they could force us to pay more. We refused to play these unscrupulous games. The contrast between sales floor professionalism and finance department dishonesty was shocking. Save yourself the frustration—their good inventory isn’t worth sacrificing your sanity.

Although I only had phone contact, they seemed attentive... - Tac fan

Although I only had phone contact, they seemed attentive and were eager to help me. I had quick responses to any questions that I had.

Went in on a Saturday to get an inspection and impressed - bkthacker513

Went in on a Saturday to get an inspection and impressed with how quick it took.

Very Friendly and honest I rather some one be truthful - Griff

Very Friendly and honest I rather some one be truthful like they are. They have answered the phone and all my questions every time I have reached out to them.

Did not contact me after being sent an inquiry. - street

Did not contact me after being sent an inquiry. So my complaint is their not really interested.

Sales Rep David demonstrate professional, knowledge and - sarah-Joy

Sales Rep David demonstrate professional, knowledge and attentive to my needs and concerns,also welcome service!

Juan was awesome when it came to the purchase of my Chevy... - Steven

Juan was awesome when it came to the purchase of my Chevy Avalanche 2 years ago. I was in and out in a hour tops. They treated me like family as soon as I walked on the lot.

This is the most dishonest dealer I have ever worked - bruce.b.york

This is the most dishonest dealer I have ever worked with. Avoid this place like the plague. Especially beware of Jeremy Poling and Bill Smith. They are not there to help you find a good price on a car, only to scam you out of your money. Beware of this place.

Sean is a pleasant man who cares about his customers. - realfuzz

Sean is a pleasant man who cares about his customers. He was a pleasure to work with. Great communication and responds quickly. I would definitely deal with him again.

EXCELLENT CUSTOMER SERVICE! - Ieshap925

EXCELLENT CUSTOMER SERVICE! Great staff!.Beautiful vehicle. Fast, Friendly, Fair and upfront. Really GOOD place to purchase your next car. My car is awesome!..