936 Virginia Used Car Dealers

BIG MISTAKE AGAIN!!! - Dunn123

I don't normally purchase used vehicles because of two bad experiences. However; during October 2015 I decided to give a used car dealer another try. BIG MISTAKE AGAIN!!! I found a vehicle located at Premium Motors Inc (Located in Stafford, VA off Jefferson Davis Hwy (Rt-1)) I visited and test drove the vehicle. The original asking price was $10,000.00 but the Kelly Blue Book was $8,300.00 which I informed the dealer at Premium Motors Inc. The Premium Motors Inc dealer and I agreed on a total price for the vehicle ($7,800.00) after he told me he had put $7,500 into the vehicle. I was clearly asking questions because of my prior experiences with these "side of the road thieves" lying to customers. The Premium Motors Inc. dealer showed me a Car-Fax which was clean and had one previous owner. He even stated, "if you have any problems, just bring it in and I'll have my guys take care of it". I handed the dealer $7,800.00, and he happily accepted it. The thirty day tags provided by Premium Motors Inc were expiring, so I called the dealer to inquire about the plates; he stated, "oh I just got them today (day 29). I went to Premium Motors Inc and the dealer gave me some documents, telling me to take them to the DMV and they'll give me the plates. The DMV told me the taxes had to be paid ($332.96), and the vehicle required an emissions test ($28.00). Because of the previous lies, I contacted the dealer at Premium Motors Inc and passed my concern to the lady at the front desk. I also told her I wanted to know if there was something else this guy at Premium Motors Inc was not telling me about this vehicle. She informed me that the dealer who sold me the vehicle was not in, but she would pass the information to him, and have him contact me. I was on my cell phone across the street from Premium Motors Inc; he was in-fact at his desk next to the lady whom I was speaking with. Of course I never received a return call from Premium Motors Inc. Chain of problems with this vehicle begins; I immediately made an appointment with GMC’s service department and ask if they could run a diagnostic on the vehicle, and tell me everything that's wrong: here is what this pathetic guy at Premium Motors Inc sold me: (1) Before I purchased the vehicle, I asked about the vehicle pulling to the right when braking and riding rough, he told me the tire was low, and they added air and he told me the vehicle drives fine now: GMC Service department found: Front struts, and rear shock severely worn and needed to be replaced, and alignment was terribly off (I paid $1,058.65) to have this work completed. (2) When I test drove the vehicle before sale during October 2015, I noticed a (Next Service due (Mar 2016)) jiffy lube service sticker on the top left windshield. Between the time I test drove and took delivery (45 minutes), someone had scraped the sticker off the windshield. That concerned me, and for good reason: GMC replace the oil, adding it had not been replace for a long time as it was thick and very dirty, the oil filter was stuck on the motor because it had not been change in so long. (3) During Feb 2016, the vehicle continued to drive sluggish until it loss power on I-95 in rush-hour traffic; $135.00 for a tow to GMC, and the mechanics at the service department reveals: Throttle Body Assembly (bad), Steering Angle Sensor (bad), Headlamp relay (bad), AC belt (hanging from vehicle), AC Belt tensioner pulley (locked) Serpentine Belt (needed replacement), ECM (bad), and Clutch fan (bad). GMC's even screwed me by charging me $2,157.02 to fix the problems, including items that were recalled by GMC. A month later, the vehicle lost power again, costing me another $2,100.00 to get the vehicle driving correctly. There you go; over $6,000.00 to fix a vehicle worth $8,300.00. Moral of my factual story (I have all documents and sales receipts to prove); many folks now days has absolutely no morals with it comes to making a dollar. They will lie, cheat, steal, or whatever they have to do to get into your pockets. This guy at Premium Motors Inc was no different. He did not know my financial status (not that it made what Premium Motors Inc did right). To date, I've purchased a total of five used vehicles; (1) from New and Used car dealership: no problems, (1) from private party: no problems, (3) from Used Car dealership ("side of the road dealer"): major problems with all three. Please save yourself time and lots of money by purchasing your used vehicles from a reputable New/Used dealer, private party, or a reputable honest used car dealer (there has to be some good ones in the U.S.). Three strikes are enough for me; I will never purchase another used vehicle from a side of the road dealer. Folks; we have to aggressively expose the behavior of these dealers to protect our friends, family, and neighbors to our left and right. We do not need the government to shut down companies like Premium Motors Inc, we have the power to do that ourselves. Please spread the word!!!

A dealership I trust - Randy

Over the years I have bought three cars from Springfield Motors. The staff and service is outstanding. I wouldn't even consideration trusting my work to anyone else. When looking for a used car staff could have sold me something that cost more than I needed. We talked about my wants and needs. They offered suggestions and I ended with cars that are the perfect fit.

Never buy a car from them. - serenity

Never buy a car from them. I got a BMW X1 from them this Tuesday. When I checked the car last Saturday, the dealer told me that the only problem with the car was the rear camera did not work. When I picked up the car on Tuesday, the dealer told me that the door could not be locked. When I drove the car back home, I check the car again, I found that the windshield system did not work. And the "service engine soon" lights on indicate an engine problem. All these problems, they didn't tell me. So never buy a Car from liars like them!

Brandon is shady - Nothappy

Contacted multiple times to get tags No response also sold my wife a van that had gashes in side wall tire light comes on and check engine light came on when we left the lot. He lyes to creditors to up sale vehicle. O did I mention it broke done on my wife today on the way to pick up our children. When I say xxx I don’t know which is worse him or the vehicle he sold my wife.

My husband and I purchased a mini van from here and - Fewfam

My husband and I purchased a mini van from here and within hours of driving off the lot the Check engine light came on and the van started driving really rough. We felt like we were out of options because the van was sold to us “as-is”. I called the dealership the next morning and explained our situation to Nash, who was just as concerned as we were. Nash took care of the problem almost immediately. He had the van towed back to the dealership the next day and quickly addressed the problem. He was very pleasant to work with throughout the entire process. I value and appreciate his willingness and concern to make things right. Also, shout out to Chris who we initially worked with prior to making our official purchase. He was also patient and pleasant to work with. Overall, I feel that the dealership deserves a 5 star rating.They don't push anything on you. They let you take your time and answer your questions to the best of their knowledge. Most importantly they take pride in what they do and are willing to make things right in circumstances that they don't necessarily have to. Also, this dealership has a wide selection and great prices.

they wanted me to just give them my 2004 jeep grand - silv6907

they wanted me to just give them my 2004 jeep grand cherokee and pay what they we're askin for theirs

I have looked around for the best deal for a couple weeks... - BMC2010

I have looked around for the best deal for a couple weeks and Auto Showcase can't be beat.Up front and honest from one Navy man to another, Rob got me exactly what I wanted.

Fast and professional - Naomi

Had a great experience with this business and would purchase another vehicle here. The salesman we dealt with was honest and easy to work with. Check out was was VERY fast and we were out of there in under an hour. Thanks.

I came in for a test drive and no one as followed up with - Ksiglohva

I came in for a test drive and no one as followed up with me on the car I drove or two others I had an interest. I think they are just so busy they can’t track everyone.

This a superb dealership! - Kwesi

This a superb dealership!!! From the beginning of consultations on line and on the phone, emails, and texting, the group as a whole made my purchase of my GV80 a breeze. There was courtesy, a store of knowledge and information and lack of any pressure to do anything that you didn't want. I highly recommend this dealership for your business.

Joe was very helpful, and obviously wanted me to be well - 0069animal

Joe was very helpful, and obviously wanted me to be well informed about the used SUV I was inquiring about. He shared both the many good features and the few negatives about the vehicle. He answered every question I had to my satisfaction and I was so impressed by his honest approach, I chose to purchase the vehicle. This was not an easy decision, as they were about 1,000 miles away from my location. I bought a one-way plane ticket and booked a rental car to get me to the dealership, and when I arrived everything was exactly as he had described, he even had it detailed for my arrival! All the necessary paperwork and temporary tags were prepared and ready for me to purchase the vehicle and be completely legal driving it literally across the country back home!

Five Star Dealership - Angel

Just bought third car from AutoMax. Buying is actually a pleasant experience! Jeff always goes the extra mile for his customers. Excellent service department headed by Tony. This is a family business and they treat you like family. Give them a try..you'll be pleasantly surprised!

GREAT CLEAN CARS GREAT PRICES BOUGHT 3 CARS FROM THEM BY - Money0725

GREAT CLEAN CARS GREAT PRICES BOUGHT 3 CARS FROM THEM BY NEXT MONTH IM TAKING MY SISTER TO BUY FROM THEM HER CAR

Defected Cadillac 09 srx returned and still listed for sale - Alestock family

On 9/14/16 we bought a Cadillac 09 srx. On our way home, a two hour trip, the car shook, accompanied by noises and then a dash light came on. The second day we saw Gray smoke was coming from car! Not only this, the salesman over priced the bill of sell to my bank by 300.00! When we explained our concerns the serviceman and salesman had clear explanation for each concern. Conviently, both knew a very good explanation why the car shook why it was making noises and why the dash light was on! When we wanted to return the car less than 48 hours later, we were required to pay a total of 1,000.00 before we could walk away without this death trap. 24 hours later this car is still on there inventory list for sale. Buyers BEWARE!!

Paul Poindexter is a very pleasant sales consultant. - colinbakerap

Paul Poindexter is a very pleasant sales consultant. Paul is very calm and nice to work with. We enjoyed our time with him - a real gentleman. The CX-5 is great!

Please do not buy a car from these people. - arntsonw

Please do not buy a car from these people. I tried to buy a 2012 tundra through them and paid a down payment of 2 thousand dollars. The loan was predatory of 23% percent and eventually got denied. When I took the truck back ALSO for having several cut, frayed, and exposed wires in the engine bay, rusted out suspension with black spray paint on top, rusted wheels with black spray paint on top, a leaking head gasket where you can see oil at seal where the gasket should be, transmission slipping, check engine light, and the light for the 4WD blinking, pretty much blown speakers, and the headlights didnt even work. I had the truck for 5 days and returned the truck because the loan got denied and for all the issues stated above. They are currently refusing to give me back my down payment stating there is no refunds. This car will not pass a safety inspection with the rusted suspension and the clear electrical issues. Please please please do not fall into the same trap I fell into. I have all the pictures of the issues and I will be meeting the police there to get my down payment of 2 thousand dollars back. The sale never got finalized and they are refusing to give me back my $2,000. They are not returning my calls and I even got hung up on by one of the sales associates. Please do not buy from these people.

Great place to buy a car everyone was friendly and very - j_strick12

Great place to buy a car everyone was friendly and very laid back!! Would recommend to anyone!!!

Excellent treatment with everything, I loved every - Mike Jr.

Excellent treatment with everything, I loved every moment. Offered to get us lunch too so thank you

Polite and very helpful, it was very quick and easy, I - Humblebeginings706

Polite and very helpful, it was very quick and easy, I was highly impressed on how the dealers aren’t pushy like most dealers are. Highly impressed

This is how car buying should be! - tadpole1

My wife and I just wanted to look at cars. Our Murano was in very good condition and had low miles, we have had no issues with the car but we were really just wasting time. As we entered the store we were warmly greeted by Garrett Allison, It was not a practiced greeting but was genuine in every way. We told him that we just wanted to look and he informed us that he would be happy to show us all or any of the cars on his lot and that they have an extensive inventory on line. That set the tone right from the start, we looked at several cars, not once did we get the impression that he was tiring of us nor were we rushed in any way. We found a 2012 Kia that we both liked. I asked him to appraise our car and figure out what our payment would be if we were interested in buying this car, No commitment. While they were appraising my car I went on line to Kelly B.B. to see what a fair offer for my Murano should be. Within 30 mins we had an offer in our hands that was right in line with K.B.B. they rated our car as high as it could be rated and gave us the max for it. Ok that was the easy part right, No within just a few mins Garrett was explaining our options and what our payment would be. I have purchased many new and used cars in the past but never like this. CarMax has revised how to purchase a car. They have taken the best parts and made them better and the long tedious parts and minimized them as much as possible. I would tell anyone and everyone go to CarMax and enjoy your car buying experience. Go to CarMax and see for your self what personal attention really means! Ask for Garrett Allison and in the finance department Shay Delbridge, she was so helpful, nice, understanding and patient with us. As we drove away from CarMax of Newport News my wife and I were both commenting on what a wonderful experience we just completed and in fact did not go there to buy a car, but it was the Genuine kindness and courtesy of all of the employees that we encountered that helped us decide that we wanted to be a part of the CarMax family. John L. & Mary E.Rogers

Best Customer Service Ever - DHellams

I was looking for a vehicle to use as a commuter car. I wanted a hybrid and was lucky enough to find one in Winchester at Cars 4 Grab. I live in Fredericksburg VA and therefore had to drive over 80 miles one-way to get to the car lot. I called ahead and was greeted by a professional and competent representative. This gave me the confidence to take the long drive to view the car. When I arrived, I was met by the owner and his wife. I was made to feel extremely welcome and all of my questions were answered. There was no pressure just good conversation and I felt like I could trust this individual. The owner "Nick" went out of his way to ensure that I was taken care of and the vehicle met my needs. He was honest and trustworthy, a trait that is not commonly found in a car salesman. I would definitely purchase from him again and refer friends and family to do business with him and his company. It was a great experience and I received a great car at a awesome price.

Tremendous pride in this friendly family owned business - NIKOS E320

I have experienced a great relationship with European Cars of Williamsburg for the past 14 years. During this time I have purchased two Mercedes-Benzs, and have been completely satisfied with the performance of both vehicles. The Service Department is outstanding and accommodating. The service area is immaculate, well equipped with outstanding and knowledgeable trained mechanics. What stands out about European Cars of Williamsburg is the friendly family attitude to satisfy the needs of their customers.

Joe Anwari, the owner of this dealership, is a wonderful - mabijibo

Joe Anwari, the owner of this dealership, is a wonderful person, and showed me everything I asked about regarding the car I just bought from him. He had very clear records that showed all of the maintenance that had been done on the car, and he gave me a very good deal. If I need a car in the future, I wouldn’t hesitate to buy from him again! Five stars!!!!

I bought a Ford Edge platinum on 7/29/2023. - Judy B

I bought a Ford Edge platinum on 7/29/2023. There is a fine line between being a good salesman and being pushy. Both Shonte and Jeremy understood this balance and knocked it out of the park. Shonte was great at showing me the extra safety features of the car, and Jeremy completed the finance which was painless. I know that dealers prefer when you use their finance. I came with my own, but this didnt make a difference to the way I was treated. I can't speak highly enough of my experience - totally different from the 7 hours that I spent at a Mitsubishi dealership in New Jersey on one occasion. A job well done for his awesome team!!!!! The car is pretty cool too.

The dealer ship representative comunication skills ia - Martin

The dealer ship representative comunication skills ia very poor they are rude and do not provide necessary information about their products to the customers and their costs aren't fair at all