They are very friendly. - DLA19
What I like about this dealership. Is that the facility is very clean and it seems to be organized from what I've seen. My car was done on time they are not pushy. And they give you a complimentary car. This was my first visit to a Land Rover dealership and I was impressed and I thought they were knowledgeable.
Great experience and customer service - IconJag
Just bought a 2018 Jaguar F-Pace from them. Micaela was great to work with. Everything was so easy and smooth even with my trade in. No hassles they made it so much better than I expected!!
Oops so so sorry ....Not - Nkhooter
Where to start ? We purchased a 2017 Land Rover discovery $86K with all the bells. Our sales person Zorn was wonderful not pushy at all. We purchased it drove it home. The next day we noticed some issues with the trim in the vehicle. They were to be replaced under warranty. We dropped the car off on a Friday and picked it up the following Friday. All that was done was window tint and clean the car. It was there for the molding isssue along with tint and detail since it was never done. So we leave and make another aptment to fix the molding. Now mind you it’s the same issue in 3 of the 4 doors. So we drop it off again. Pick it back up and they only have fixed one. This time they vacuumed the car but in the process scratched the center plastic by dragging the hose across the center. So they buff it out. We yet again make an appointment. In our email it supposed to take 45 mins with a wash. Okay now 2.5 hours later the car is done. We told them at the beginning no wash just vacuum but be careful. Yet again they scratched the arm rest. Oh we will buff it out .... NO YOU WILL NOT YOU CAN REPLACE IT NOW. So we leave to head home stop and pick up food and when putting it in the back seat notice the place where they were working on is still torn apart ! Peices on the floor and seat ? ????? You had it for 2.5 hours scratched it and then never put it back together ? This place is a hole in the wall who cant keep any promises! Skip this dump!
Customer Service All Time Low - Nomamesway
I arrived at Jaguar of Tacoma and was not greeted. When a rep finally approached me I was asked how they could help me but not offered a hand shake, warm welcome or even an introduction. I test drove a vehicle and still did not know the salesman’s name. When I said I’d like to look at numbers to purchase the car he finally stopped and introduced himself. Upon going over financing options he gave me 3 options and each time I agreed to one he would come back and say that it was no longer an option. I finally was offered a financing option that was available. When the salesman turned the paperwork over to the financial closer he excused himself and went home. He did not give me my keys, congratulate me on the new car, nothing. He did not explain to me the financing option nor did the financial closer. The loan they offered me has high interest, hidden fees and the overall sale price after all was said and done was 7,000 over what I thought I was paying. I had to call the financial institution my loan was thru to understand the interest and additional fees that were not explained to me at signing.
I am a relatively intelligent person and this salesman was a snake. Nothing he said or did was honest and all he cared about was getting his sale and heading out the door. The financial closer rushed the paperwork, had to fix many mistakes and the General Manager said he would fill the gas tank up for me instead of deducting a $150 elected fee.
Since when do dealerships sale cars with an empty tank?🤷🏻???
UPDATE May 2007: Year 2 has brought a 360 degree change... - dawgpac
UPDATE May 2007: Year 2 has brought a 360 degree change in the level of service and proficiency. All problems have been addressed. Suspension gremlins have disappeared completely. Customer service has been outstanding.
Previous post: Brought my 2005 Land Rover LR3 HSE in multiple times. Unable to diagnose/fix air suspension problems. In less than a year of ownership, I've had the following: fuel tank recalled/replaced, air suspension compressor replaced, stereo speakers replaced, faulty hood release cable replaced, coolant level sensor replaced, park distance control module replaced, navigation screen replaced. LOVE this vehicle when it's working, but come on Land Rover, get your act together.
This dealership is fabulous...great service and salesmen... - pauly1377
This dealership is fabulous...great service and salesmen who know what they're talking about. I'm a customer for life!!