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Coulda gone south ! - RADiamond
On Saturday I purchased a used Ford Edge from Westlie Ford. The car was in great shape inside and out and I drove off of the lot satisfied with my purchase. Great experience !
The next day, Sunday, I drove the car into town and on the way back home, a flashing "check engine light" was coming on and off intermittently. The car would run rough and then straighten out. I was able to get it to the dealership and speak with Matt, the salesman I had been working with.
I explained the problem to Matt and he asked me to leave the car with him and he would get things taken care of on Monday. He even gave me a ride back home.
Monday, I sweated what would come next. I spoke with Matt in the morning and he said that the car was out being driven to see what might be wrong. Matt called me back a couple of hours later and let me know that the problem was fixed and my car was ready to pick up.
I have to say..... things could of gone south at any time, but with Matt's help and the GREAT teamwork that was involved, I got my car back running great and I am really happy with the way things worked out. VERY satisfied customer here.
Its all about quality of service AND personal relationships - FleetGuy
It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I would define my experience as ‘satisfying’. As the guy in charge of our fleet, I look to place our vehicles with a company that knows the vehicles first hand and has experience with all the odd quirks that other independent dealers are probably not aware of. I don't want to deal with a repair shop that reads a blog on their phone or reads a manual to figure out a problem. I want to know when I step on that property that I can see a company that projects warmth and enthusiasm and massive amounts of knowledge. I look for a service department that can communicate well and jumps at the opportunity to serve me. I expect that what is behind the service manager is a crew of well-equipped individuals with a strong background of experience working on these vehicles. I DO NOTwant the shop where my truck is worked on to look like a service station from the 1950’s with crowded unkempt parts shelves and tools scattered about and all the techs are covered in grease. I am not in this venture to save a dime at the cost of unreliable machinery or electronics; I want these trucks to work hard and be dependable night and day, seven days a week. I need to rely upon a company that can provide sound results with reasonable turn-around time. Too many times I have left other service providers’ locations with less than superb results. That means the truck runs but something else rubs me wrong:
1. A service tech explains a repair that causes me to think that he/she has no clue what they were doing.
2. A service manager passes the keys to my truck back to me (which basically says “I have checked over this truck and everything works great”), only to find a week later that things were put together improperly and more work needs to be done which equates to more down time for that truck.
3. I use their restroom and find it to be the most disgusting room ever visited.
4. I read an invoice and can’t figure out what I am being charged
If a provider is not clean, not well-organized, not well trained, not on-time with commitments, not able to communicate clearly and pushing a lot of phony excuses on me, I am not willing to give the organization another shot at my business. In these days of "OK is not good enough", I want the provider to whom I am sending my vehicles to really be interested in my company and my vehicles and look at my bringing them business as part of a long term relationship.
So, when I visit Harris Mitsubishi, Isuzu, Hyundai, etc. I come with a lot of customer related experiences already. Harris provides a service far beyond ‘satisfying’. In my estimation, they are running on all cylinders. I have never had to return a vehicle for something that still wasn’t fixed properly the first time. I often stick around the shop when small repairs are being done and enjoy a cup of coffee while I possibly chat with an employee passing by. Two individuals come to mind as highly exemplary in the Harris organization. Jerry Truman, as the Fleet Director works with us in supplying us with new vehicles to our fleet. When I run into him at the office he always has a smile and a pleasant demeanor and willing to spend a moment to catch up. That means a lot to know that he cares enough to move out of his ‘busy day syndrome’ and spend a moment to chat. Another individual at Harris that I work with very regularly and in fact look forward to seeing at each visit is Mike Erickson, the Service Manager. He is the main reason I stick with Harris. I send trucks in need of maintenance and repair to Harris because of him. He knows his vehicles, he knows the problems, he works great with his crew and has a great gift of gab while also handling massive amounts of work (I know this because of the number of invoice sheets he has on his desk each time I walk in his office. He and I click on a lot of levels and I trust him with the decisions we have to make for each vehicle I bring in. Some guys you know you can’t trust, some guys you are not sure how much you can trust them, and some guys you just know they will give you 100% all the time with a good heart, a positive point of view and an interest in the person (not just the customer or the vehicle). I trust Mike wholeheartedly. I am not surprised by the number of Employee of the Month awards on his wall. In fact I am surprised he doesn’t get one every month. He is a pleasure to work with.
Bottom line, Harris Isuzu provides me with Excellent Service that is far beyond just simply ‘satisfying’. Would I recommend Harris to others? Yes I would, and I have. I thank them for allowing me to keep faith in dealerships that actually care about how they go about their business along with caring about and keeping their customers.
5000 mile service - lghartmeier
5000 mile service and tire rotation, fast and back on the road within forty minutes. Extremely happy! Alway friendly employees at the Jess Ford Pullman dealership. We have alway been treated great.
We love Fugate Ford! - Ro D.
Shayne McNeil has been so awesome in helping us find our vehicles, from our truck to our Mustang and today our vehicle for our daughter.. Ford Fugate has made the car buying process so smooth, painless and quick each and every time. I will continue to be a repeat customer!
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
I would highly recommend this dealership to anyone... - jdubwelch
I would highly recommend this dealership to anyone looking for a new or used car. I worked with Garrett Jess who was professional and friendly. He helped my family and I get the car that we wanted. They didn't have one on their lot, but he tracked one down for me within a week. I was a bit nervous about the whole care buying experience and didn't want to be taken advantage of. Garrett went above an beyond what I expected and feel great about recommending him to anyone. I will definitely go back to Jess Ford to get my next car.
lied to - Steve
I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine