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They helped me get a ford pickup. They were a bit goal... - Ryan.holland43
They helped me get a ford pickup. They were a bit goal set on selling me a truck but you have to be open and prepared when shopping.
Purchased a new 2020 Escape. We had a good idea what we... - jws4iu
Purchased a new 2020 Escape. We had a good idea what we were looking for, but had not seen one in person or test driven. Trevor answered questions on-line and was all prepared for us when we arrived for the test drive - very knowledgeable, friendly, answered all questions, and no pressure. Gave us plenty of time for the test drive. Clear and upfront about pricing and trade-in value process.
Found the vehicle on the internet. Reached out and they... - J. D.
Found the vehicle on the internet. Reached out and they were very receptive. Entire staff was friendly and accommodating. I wouldn’t hesitate to work with Fugate Ford in the future.
On time and friendly - del.cone
The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford
Amazing customer service, i can’t recommend a better... - J.bangs270
Amazing customer service, i can’t recommend a better dealership or better service. They gave me a killer deal and a competitive trade value 5 star for sure
We stopped in the take a look at a used Jeep Wrangler.... - Jeepcarguy
We stopped in the take a look at a used Jeep Wrangler. Frank was very nice and quick to get us a test drive. No pressure. We did not buy but wanted to recommend him to others.
lied to - Steve
I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.