Washington Mercury Dealers

Amazing customer service, i can’t recommend a better... - J.bangs270

Amazing customer service, i can’t recommend a better dealership or better service. They gave me a killer deal and a competitive trade value 5 star for sure

The dealership was awesome. Our salesperson (Shayne) was... - bob.pirog

The dealership was awesome. Our salesperson (Shayne) was outstanding. Kept me informed every step of the way. Great Experience. I would definitely recommend Jim Fugate to my family and friends.

Customer service is extremely lousy. Once they get their... - Terrydumont46

Customer service is extremely lousy. Once they get their money you are all on your own even if the problem existed the day after sale. We cancelled the extended warranty the day after sale of 4/15/21. We are still fighting to get our 4,495.00 dollars returned and its 5/13/21 today

Westlie has definitely gone down hill since the new... - Sknichols

Westlie has definitely gone down hill since the new ownership. We have purchased two new vehicles from Westlie in the past 1.5 years. I just got a call from the dealership to try and schedule an oil change, the gal was extremely rude and hung up on me when I said I was having oil changes done closer to my home. I am in the market for a new car and Westlie will not get my business. Very disappointing

Traveling through Pullman to Spokane. Had a bad vibration... - RC

Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.

We stopped in the take a look at a used Jeep Wrangler.... - Jeepcarguy

We stopped in the take a look at a used Jeep Wrangler. Frank was very nice and quick to get us a test drive. No pressure. We did not buy but wanted to recommend him to others.

We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50

We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.

lied to - Steve

I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine

Nice and Easy Sale, but no Follow Up or Follow-Through - JB

In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback). We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant. So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale. When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.