Great Experience!! - skmdressage
Josh was absolutely fantastic to work with in finding a trailer that worked for our family! The entire crew there made sure we were getting something that worked for us, or vehicle and that we would be happy with. When it came time to pick it up, Josh was again great walking us through everything and I can’t say enough nice things about how helpful and knowledgeable Nate was. I would highly recommend them!!
Marta Nicholls made our Broadmoor RV expeirence the best. - Dave & Sherry Stevenson
Sherry and I live in Alaska. To say the least I am very finicky about internet transactions and we’ve had our share of bad experiences. With Broadmoor RV I am blown away. They were the quickest, easiest, most professional business I have dealt with long distance. I can see how they are as successful as they are. Marta Nicholls in sales started out the sale on her day off and worked with us to get everything we needed throughout the entire process. Including helping me figure out the best way to ship the RV I wanted to Alaska. Christopher Godfrey made and sent a video of the walk through. It was very thorough and informative. Everyone I spoke to was professional, succinct and courteous beyond any expectations I had. I dealt with two other RV companies and ended up not using them due to discourteous treatment and generally bad sales practices. Marta Nicholls made this painless. If I ever make another purchase I will use Broadmoor RV.
Complete lack of caring or concern for customer service - Jessica
I regret purchasing my new fifth wheel from Camping World nearly everyday.
These guys could not care less about taking care of customers even under warranty on a new trailer that they themselves sold.
My most recent visit for a very simple replacement part turned into weeks of ignored phone calls and finally a refusal to do anything because they stated the part had begun working again. So of course I bring it back home and it still doesn't work.
BEWARE!!!! - dc
UPDATE!! I had Tacoma RV look at a propane leak 3 times, all of which they they could not duplicate. Every time I took it, there was constantly a strong smell of propane. I finally took the trailer to another dealer, who promptly found the propane leak, which was a hose that was fractured ( The issue started after Tacoma RV "flushed the propane lines", so it appears that they created the explosion hazard that they could not fix 3 times).
It appears that Tacoma RV is willing to risk their customer's lives, as long as they get Paid!!!!
I thought I might be the exception and not the rule with my horrible experience with Tacoma RV, until I began reading a number of online reviews about Tacoma RV.
I bought a brand new 2015 Passport from Tacoma RV, and had an issue with the refrigerator not working immediately. When I called Tacoma RV the first time to set an appointment to get the trailer in, they let me know it would be 2 months before they could get it in, stating they were too busy to get it in sooner. I got it into them after the 2 months, and they sent it back out, saying they could not duplicate the problem, which is understandable considering it was intermittent. I picked it back up and took it out immediately, duplicated the problem again, and called them to get it back in for service, and they told me I would have to wait another month. I waited the month, got it back to them, and then they completely forgot about me for 3 months, with my trailer sitting on their lot!!! I finally called them and asked what was going on with it, and they immediately rushed it out the door saying they could not duplicate the problem again. I took it out immediately, duplicated the problem multiple times again, and called them back. I had to wait another 2 months to get it in again, even though they had just had it for 3 months. I finally got it back in again, and again they tried to send it back to me, saying they could not duplicate the problem!!!
At this point, I told them to have the refrigerator plugged in Friday night, and leave it running until I arrived on Saturday, and prove to me it was working. I got a call a few hours after I talked to them, after telling them to do this, and all of a sudden they duplicated the problem, on Friday.
Tacoma RV finally contacted Keystone regarding the refrigerator; apparently they realized I would no longer accept the "we cannot duplicate the problem excuse." Keystone had them replace the cooling unit in the refrigerator. They replaced the cooling unit, said they tested it and it worked fine. I took it out right away, tested it, and now the refrigerator does not work at all !!! I waited another 2 months to get it back into them, and after a couple of weeks, they called me and told me that they had just gotten authorization from Keystone to replace the cooling unit. Tacoma RV did not even know that they had replaced the cooling unit already, which was why the refrigerator did not work at all anymore. At this point, Tacoma RV finally got authorization from Keystone to replace the refrigerator. Of course, with a long wait for the refrigerator to arrive.
At this point, the camping trip I had planned for a year, and one of the main reasons I bought the trailer, came up. I had been telling Tacoma RV for months; whatever you do, just make sure it is done before this camping trip. I ended up checking my trailer out from Tacoma RV to take on the camping trip, without a working refrigerator, in 100+ degree heat. I spent a lot of time and money on ice and trying to preserve food. I then had to return the trailer to Tacoma RV, with yet again, a wait.
Tacoma RV finally replaced the refrigerator, and I just picked up the trailer today (10/10/2015).
I purchased the trailer from Tacoma RV on 9/20/2014. I have dealt with this problem with Tacoma RV for over a year now!!! I have had to cancel several camping trips due to Tacoma RV, and have had a lot of food go bad. I spoke with Ladonna, the owner, and she blames it all on Keystone.
I sure hope it is actually fixed this time.
Once the sale is complete, you don't seem to be important to Tacoma RV anymore.