Sales persons are friendly, mine slightly pushy. After the sale you are not appreciated. Service department is to busy, and do not listen. I had several things needing fixed in my motorhome. Service department gave me a run around, and then charged me over 200 dollars for repairs that did not happen. The repairs should have been under warranty. When taken to my motorhome the service person said they could not find anything wrong with my motorhome. (my biggest problem was that motorhome would lose battery power after sitting for two days, something was draining the battery) When service person got in to start, battery he said nothing was wrong, did not start. He was a bit embarrassed and took my bill and said forget it. I took motorhome back with me, and said I have already wasted two weeks of my time waiting for repairs, and I was going to use it rest of summer, and bring it back in the fall. I plan on taking it back for service next week, it is under warranty. With the cold weather, I also found that the furnace does not perform. We will now see how they perform on this one. I asked my salesperson to help and she basically said call service myself, she was too busy.