930 Washington Hyundai/1000 Service Centers

While purchasing my Lincoln was a great experience, I've - Lincoln Owner

While purchasing my Lincoln was a great experience, I've been very frustrated with the service dept in their new facility. There is only one person to check people in for their scheduled appointment. I've already been waiting 30 minutes and still haven't even been checked in. I'm missing work time and have mentioned this issue several times as I've had to bring my vehicle for service. Each time I'm told they are "working on it" but nothing changes. I gave 3 stars because, while the lack of service is frustrating, the people are very nice.

Had my car serviced there, and they used an autowasher on - Frustrated

Had my car serviced there, and they used an autowasher on it, which I never personally use as it can damage my vinyl. I got it back scratched to xxxx with brush-like marks on the trunk. Service manager Keith asked to see the car, I wasted an hour and a half driving it out there and sitting and waiting for him to come take a look at it. He claimed that it's impossible for their brushes to make that mark, but he lied to me and said if I bring it out again the detailer can buff it out for me. I don't have availability during the time the detailer was available so I had my girlfriend drive it over, which he assured me was fine. After making her wait there for 2 hours they said it's not their fault "it must have been a box or something" and buffing it wouldn't fix it, so there's nothing they're going to do about it. My family was planning on getting the Tucson soon, but it sure as xxxx wont be from this dealership.

Different statements from sales and service - sarmad.siddiki

When I bought the car I had concerns regarding mantianance costs, the sales guy told me that you can get an oil change from anyplace and bring in the car we will re-set the service light for you, you don't need to worry about all the mantainance on a new car. Awesome bought the car. Year later the service department tottally denies that and says no you have to get the complete service done or you will be fined on end of lease and basically scare you into getting the complete service which is quite expensive. Overall very poor experience please do not buy a car from them.

Daryl from Service was wonderful to work with. - Serey C

Daryl from Service was wonderful to work with. He’s transparent, friendly and professional. Took great care of the issue with my car even with being out of state — would rec. everyone to work with him!

Lied to twice, horrible service technicians - Roni3DArt

If I could give a negative I would. If you're a female I suggest you have a male in taking your vehicle if not they will try and sell you something that you don't need. This is my experience. For the past four years I have switched out tires twice a year, Les Schwab would always have a problem resetting my tire sensor, so I would take it to Olympian Nissan with no problem whatsoever. Well I moved up to Seattle and I was looking for a new Nissan dealership, one that would be either on my way to work or on my way to Tacoma. I chose Nissan Larson Fife. My first loop oil filter not a problem, it was time for me to switch out my winter tires for my summer tires, I explain to them my past experience and I just needed them to reset my tire sensor. They kept debating with me that no that wasn't the problem and I kept telling them I've never had this problem I just need to reset it, well they took it in and they took out the battery sensor and swore that I needed a new one and it would cost me $150. I thought well they're the experts I guess he must be right, I asked if it was something I needed to replace at that time they said no that I can wait, so I said I will get it done when I put my winter tires back on. Lo and behold I put my winter tires back on and the alert goes off. I was upset. I drove straight to the dealership and I let them know that my trust was broken because they kept swearing up-and-down that I was wrong and they were right and I asked if they were really just trying to get my money? Dan Dan reassured me that this would never happen again and he would talk to his staff and he would try and make my next visit a better one. I went ahead and took it for the next Lube, Oil and filter change, the paper said that they rotated my tires, Dan went over everything that they did and when I should come back again. As I am driving back home I hear a noise but I am thinking that it has to do with the construction on the freeway and it's probably the road. The next morning it's a little bit louder by the end of the day it's really bad and I called them and they say have to bring it back. The next morning they take it back, after about 30 minutes Dancause back and tells me that one of my luxe busted, and that all my lugs and nuts are rested and they needed to be replaced. He then proceeds to ask me when I put those tires on, and I told him they were on when I brought my car in, he says that his technician claims that those are not the same ones. I then asked you guys were the ones that rotated my tires, how is it that those are not the same tires. Dan then proceeds to tell me that they never rotated my tires, that they had to say that and put it down on paper because of my maintenance plan. That if they didn't it would kick it back, but that my tires didn't need to be rotated. At that point I was done. Dan was nice enough to pay for my lugs and nuts for that one tire, and he said he could order the other 15 and have it there in two days. I said no thank you. I have emailed customer service and I have spoken to someone from customer service, I just expected to hear from the manager of customer service but I guess I shouldn't be surprised right??

The Service Department is outstanding ! - skirkpa777@comcast.net

The Service Department is outstanding ! My service advisor, Marius Wilson-Settle is so knowledgeable, helpful and caring. He guides me through every step. Danica checks me in so nicely and, after the servicing, walks me to my car ! Also very nice and helpful are the assistant service manager and the staff at the information desk. Thank you to everyone at Larson Toyota of Tacoma !!

Jay shin He was great to work with made it easy would... - Ray & tina

Jay shin He was great to work with made it easy would recommend to anyone Very friendly and knows what he’s talking about gets the job done nicely

I will always go for my vehicle maintenance, they are - joslync

I will always go for my vehicle maintenance, they are fast, effective and timely. Tim was super professional and made my visit a breeze. They have a great waiting room and they WASHED my car!

Service work was fine. - Tieton Steve

Service work was fine. Truck is running fine. Expensive as expected. Service writers are not as friendly as the parts or office staff.

Dung in service was absolutely stellar. He was the... - kayvonlarry25

Dung in service was absolutely stellar. He was the epitome of excellent customer service and going above and beyond before and especially AFTER the service. He was kind, informative, and more importantly did exactly what he said he was going to do. The staff here is awesome and I wouldn’t want to go anywhere else but this Lexus dealer even though Bellevue is closer. Thank you, Dung!