Service was quick, easily understood and very easy - Cannon
Everything from making an appointment to leaving was easy. Everyone was very pleasant and positive. The amount of time it took was exactly what I was told when I made the appointment. I have owned two Acura's for the past 12 years and the service has always been excellent.
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Excessive service charges and mediocre outcomes - ahill3
A few months ago I took my 2014 Acura TL back to Zimbrick Acura to get some leaking rubber grommets replaced in the wheels. I typically service my car at my local Honda dealer as prices are about 50% cheaper and they use the exact same fluids/parts on almost everything. Zimbrick replaced 3 of the grommets on the TPMS sensors and "resealed the bead" on the 4th tire and sent me out the door. Overall price was fair given the amount of labor and Zimbrick was nice enough to give me a loaner car so I was happy. 2 weeks later I noticed one of the tires was leaking again so I wanted to watch it to see how fast it was leaking and if anything else popped up. Another tire soon started leaking and I scheduled another appointment. I dropped the car off, got a loaner car, and was sent out the door.
I was contacted by Shane in the morning to let me know that two of the grommets they recently installed were leaking and there was a nail in my tire which was the cause of the fastest leak. I gave them the OK to work on it and went about my day. Shane called me back to let me know that they couldn't replace the grommet on my TPMS sensor because the sensor was too corroded and they would have to break it off and get a new one. I was very confused how this wasn't noticed by the previous technician and Shane wrote it off as "Poor technician notes." Given I was at work and extremely busy I didn't have time to schedule an appointment at my local Honda dealer so I had them put it in. I arrived at Zimbrick, paid for my service, and I went to pick up my vehicle in the parking lot. When I went to check the tire pressures in the parking lot, they had not synchronized the TPMS sensor to the car so it refused to read anything. This is after them having it for an entire business day and supposedly fixing it. I went back inside and spoke to another service manager to have the issue resolved. He informed me that there were no more techs present despite the service center being "open" and ended up having his service manager try and fix it. The service manager took my car back and after 15 minutes said he had it fixed but that "he's not good with these computers" and that he couldn't find the Acura computer but "used one of the generic ones" he found it the back. We went to my car to check on it and it was luckily sync'd up but he did little to inspire confidence in the fix.
Lastly, I called the Honda dealership to get a quote on the TPMS sensor and install. Their numbers? $144.95 for the part and $20 labor. Zimbrick's numbers? $208.95 for the part and luckily free labor since they were fixing it anyways. Why is the same part from technically the same manufacturer $70 more?
While overall these are small quibbles in the grand scheme of things, you expect "better" from the luxury dealership. I expect near flawless accuracy at a luxury dealership and I expect to be able to get in my car and go when I pay for the service. Instead, new problems suddenly appeared that were not there previously due to "poor documentation" and big things were completely missed. I've typically gone to Honda because I've been consistently overcharged at Zimbrick in the past on literally every service available (Oil changes, alignments, batteries, cabin/engine filters, fluid changes etc), and it is clear to me that I made the correct decision. I will no longer have my vehicle serviced at Zimbrick unless it is warranty or recall related. It is a shame as I had a fantastic purchasing experience with Zimbrick, but everything since that time has thrived in mediocrity.
This is the newest Acura Dealership in the midwest,... - arthurH
This is the newest Acura Dealership in the midwest, having just turned one year old on Saturday when I picked up my new TL. The satff was incredible, I dealt mainly with the Internet Sales Manager, and have never had an easier, more fun car buying experience in all of my 50+ years of buying (20+) new cars. Right from the start, everything was prompt, courteous, and seemed very well-rehearsed, especially for a dealership still in its infancy. I believe that Boyland Acura will be a major player in the Wisconsin market for many years to come, they have actually amazed a stodgy old guy like myself, who tends to think of car buying as a total pain in the ass!
Acura of Brookfield