Great leasing experience - buster and charlie
The leasing experience was educational and handled expeditiously. Keith Cohen was knowledgeable about the SUVs and provided valuable tips for getting the most from our MDX.
Top Reviewed Specialists At This Dealership
New Sales Consultant
Pre-Owned Sales Consultant
Senior Salesperson & NSX Specialist
Awful stay away! - Abc12345
We had a very disappointing experience with this dealership.
We found a car that we liked on the pre-owned side of the dealership. When we arranged a day and a time to test drive the car was noticeably dirty. When we made plans that day to purchase it and pick it up later we ask for it to be cleaned thoroughly. Specifically pointing out places that were obviously filthy and gross. We pointed out the salt stains on the carpeting and we're told that those are just really hard to clean. When we pointed out the dirt on the seats and in other places of the car we were assured that it would be thoroughly cleaned when we came to pick it up. When we arrive to pick it up nothing had been cleaned. When we brought this up to the salesman he apologized and brought out a bottle of Windex to clean some of the seats. While he was cleaning we met with a financial services manager Rodger Meeker. We mentioned to Rodger how disappointed we were that nothing had been touched to clean the car. He offered to have the car cleaned if we would be willing to wait, at this point it was after 5:30 in the evening, and we had A2 hour drive home. We mention to him what we wanted and specifically asked for was to have the car cleaned as we paid the asking price and the dealership fees. He then said to us, "Well do you want us to fix it or do you want to just complain? "
I have never been talked to this way when purchasing a car or anything else before. I would strongly recommend event you look someplace else if you are planning on purchasing a pre-owned vehicle. The sales staff is rude and it is obvious that they do not care they are only there to move cars and make money. If my experience with them could tell me anything it would be that if they are unable to clean the car I definitely would not allow them to work on a car they are not honest they do not keep their word and so that would lead me to believe that if they are going to tell you that they've done something for you you can bet that more than likely they didn't do it, because they won't even clean a car when they say they will. And then treat you as if it was your problem.
Bottom line stay as far away from this dealership as you can run far far away.
This is the newest Acura Dealership in the midwest,... - arthurH
This is the newest Acura Dealership in the midwest, having just turned one year old on Saturday when I picked up my new TL. The satff was incredible, I dealt mainly with the Internet Sales Manager, and have never had an easier, more fun car buying experience in all of my 50+ years of buying (20+) new cars. Right from the start, everything was prompt, courteous, and seemed very well-rehearsed, especially for a dealership still in its infancy. I believe that Boyland Acura will be a major player in the Wisconsin market for many years to come, they have actually amazed a stodgy old guy like myself, who tends to think of car buying as a total pain in the ass!
Financial Services Manager
Acura of Brookfield