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Friendly Sales Competitive Price - 9094kent
Jim allowed me to take an extensive test drive with my 2012 GMC Yukon XL by myself. Many dealers require the salesman to accompany the buyer on test drives. I tested the vehicle on an Interstate highway, a crooked country road and on a rough & bumpy streets and it met all my expectations. Then my wife took it on a 35 mile test drive. We had the vehicle all afternoon and when I returned to the dealership there was no hard sell. Jim asked if I liked the Yukon or if I would like to test drive another of their many vehicles in stock. The price I had in mind was 1500.00 less then the quoted price and when I told Jim the price I had in mind, he agreed to sell the Yukon for the price I wanted. I would recommend Jim and the dealership to everyone & I will most likely buy my next vehicle from Jim Eckhard.
Parsons gave a customer what they wanted! - Joe hammer
Stopped at all garages and tire shops from land o lakes thru eagle river "too busy" to remove steel from deflating tire so I could continue 160 mile trip home. Each only gave the name of another. Parsons was just as busy but gave this almost stranded traveler what I wanted at the time I needed it most. That's a service model I believe people can trust.
Quick - Sally Vetter
They do an outstanding job with the 2-year free oil changes, always with a car wash. The employees are friendly and listen very well.
Highly Unprofessional Sales Staff - Rich
I agreed to a down payment so that they would transport a truck up from another dealership for me to look at. The email from the sales person explicitly stated that my down payment would be refunded if i decided that I didn't want the truck. I decided I didn't want the truck and they refused to refund me. I never signed anything or ever met them face to face. All communications was through email so i have documentation showing they have no grounds to keep my money. I tried calling the sales manager and he claimed I committed to buying a vehicle from them and would not read through the email conversation i had with the sales person. I would never do business with them in any capacity again!
Eh... - lorax123
They washed the car I was buying and left it outside to freeze so after I signed everything and went to drive it, it was frozen and wouldn't let me move. Also when I was looking for a "cheaper" car there was only one, that was a sad selection. The financer Jason lied and said I had no choice and needed to buy their powertrain warranty, found out that wasn't true so I canceled it. Had to take the car back 6 times in 1 month because the engine light kept coming on again and again. They eventually got the problem fixed. The other sales manager made me cry on my 5th visit when I tried to tell him I was upset, driving an hour every time 6 times total. But oh well! Its fixed now and I hopefully never have to go back. Got a good car and finally running good.
Purchased a used vehicle - justbought2014
We recently purchased a 2014 Silverado and our salesman and his team were awesome to deal with. Steve and Adam were both great to work with. We had purchased a truck a few months prior from another Chevy dealer and were just not satisfied with the vehicle or the service right from the start.
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