Getting some service done @ Kunes. - ervasq389
Getting some service done @ Kunes. Initially worked with Terry on getting me a quote for the work and lets just say he doesn't know what the xxxx he's talking about. I tried schooling him on the knowledge and gave him the benefit of the doubt cause he was a cocky young cat, but I quickly realized he has no customer service etiquette or desire to work with clients to gain not only trust, but confidence in the co/GMC brand he represents; Kunes. He also mislead on the extremely high quoted price so either crunch him for a better quote or move along; he doesn't care about co image.
After the debacle, I went to collect my truck and was going to take it elsewhere for service but I ran into the GM who I knew from HS and the Footbal team (Go Panthers) so lets just say he convinced me to get the work done there. Mainly by cutting the quote in half, which was significant enough to change my mind.
Overall, I do recommend Kunes, but do not recommend Terrell in the Service Dept. Talk to Jacob..he'll take care of you better.
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