4 Wisconsin INFINITI Dealers

NEVER AGAIN. - leslie.davis31

NEVER AGAIN. 7 days after purchase. I have driven the car twice. It is 5 miles to work. I had 4 days off after purchase. It is 7 days later and burning rubber smell. TERRIBLE. Worked with Jeff Cox. Sold me a used CRV. ONE WEEK later smells like burning rubber. Not only was the entire experience horrible, Jeff was very pushy and rude. for me to buy the car. " Someone else will buy this car, its great, you will not find better quality." -WRONG Probably why he is retiring. I will NEVER BE BACK , after buyin 4 cars from Zimbrick. I will certianly update this review if JEff and his so called used car manager decide to make this right. VERY IRRITATED. YEs I bought an as is car. However, I was assured that " we have the best quality and we look over our cars you are not going to get this quality any where else". well guess what FALSE. WHAT a turd show

Read More

Heidi was very helpful and professional. - E. B.

Heidi was very helpful and professional. The dealership had a relaxed and professional atmosphere. They helped me get a car i wanted after a bad experience with a different dealer. The entire process was clear, concise and very quick. I highly recommend them and will be back next time I need a car.

Read More

I have been going to Berstrom for a while to work on my - ninavang04

I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair.

Read More