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Fast and friendly service! I was able to drop in on a... - AQ
Fast and friendly service! I was able to drop in on a Friday afternoon to get my tire repaired. They were very quick, friendly, and the price was fair.
Top Reviewed Service Specialists At This Dealership
Service Scheduling Coordinator
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Marlita has always been a great person to work with! She... - kariwilsmann
Marlita has always been a great person to work with! She explains things to me so I understand them and is very honest about my options. The service department has always been very accomodating with my needs and their time and efforts are greatly appreciated!!!
Stay away from Zimbrick service department - johnshea
After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an appointment. My reason was EPS gave error code a couple of times before and I had a hard time with steering the wheel when the error code showed up. First I was told if EPS error code is not on at the moment then "there's nothing I can do" (quoted from the service manager Shane). I asked him if I have to wait until EPS error lights up again and stays lit then I may get intro big trouble of not being able to steer the car especially dangerous situation if it's on highway. He then told me I can make an appointment. But then he told me I would have to pay for "diagnostic fee". Wait a second, what diagnostic fee? I am bringing in my car to get the extension warranty done per Honda's letter. Honda clearly said if there are three codes in the memory then I am entitled to a free EPS unit replacement. When I asked Shame if he could tell me my vehicle falls into the extended warranty when one of the three codes specified by Honda could be pulled, his answer is "I can't tell you". So the service manager can't tell me if a car's issue falls into recall/extended warranty from the manufacturer? What a joke. Greedy! I know for recall/extended warranty the dealer doesn't make money, but please just be honest with your customers. I will never go to Zimbrick's service anymore!
Praise the Zimbrick - ENDLIS
Sometimes when you pay more you get more, including peace of mind! They really are reliable and trustworthy,they want you to walk away happy!
Acura of Brookfield
Accelerated Service Advisor
Assistant Service Manager