2 delaware Volkswagen Dealers

I recently made a trade/purchase at Winner VW and worked - cooleyfan47

I recently made a trade/purchase at Winner VW and worked with Kyle L, and I have to say - it was probably the easiest car buying experience I've ever had. Kyle was professional, knowledgeable and most importantly - honest and fair. He rode along with me in my test drive and pointed out many of the car features and differences from my trade in. Kyle partnered with another sales person, Quest - who was equally as wonderful; they both spent time sitting in the car with me going over all of the car functions and making sure I knew how everything worked. I haven't had a car salesperson do that on the last 3 cars I purchased. Lastly the finance department and dealer manager made sure the process of buying was fast and talked to me by name! This is a great dealership with awesome employees, highly recommend 10/10.

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Took my car to the VW dealer to check with bad radio - Abdy

Took my car to the VW dealer to check with bad radio reception and echo during phone call and since I was there, I asked about pulsations feeling when braking. Not on the steering wheel but on the pedal. None of the issues was fixed! For the radio, I will have to wait and leave with the echo until if a recall is issued. Regarding the break pulsations, the dealer suggested replacement of the 4 pads and rotors. claiming probable cause are excessive heat buildup from excessive braking!? I have been driving for more than 40 years and never had an issue with my beaks except normal wear and tear. My jetta bought new has today 12000 mile (still under warranty). The rotors look in good conditions. There is no visual damage and the surface is smooth to the touch. Unfortunately, the dealer did not recognized that breaks don't go bad within the 12000 miles, unless there is an issue with the pad or rotor and that should be replaced without cost and not asking for $ 1145.00!

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