2,956 florida rivian/1000 Service Centers

Worst experience ever! My husband brought his pickup in... - Michellegallego27

Worst experience ever! My husband brought his pickup in for some work and also brought in a new set of wheels and tires he wanted put on. He went to pick up the truck and his tires and wheels were "missing".. they didn't seem to care that much and told us they'd file a police report and get back with us. Now they are trying to say its our fault! How ridiculous is that! We brought them there for a purpose and the lady in service assured my husband they would keep his truck inside at night. They never return our phone calls, lie about trying to help us out. Ted the service manager was unprofessional and basically told us to kick rocks. Ill never bring another vehicle there if this is how they treat customers and I will go out of my way to let everyone know what a terrible experience we had.

If I could give zero stars, I would. - stef15

If I could give zero stars, I would. The service department at Audi Clearwater is an absolute disgrace. I brought my car in for a serious issue, and not only did they fail to fix it, but they also lied to my face—and to my husband's. Mark, the service manager, provided contradictory information at every turn, misled us, and even discouraged me from reaching out to corporate with a complaint. That alone speaks volumes. Now, just four months later, my car is experiencing the exact same issue—an issue I had already warned them was unsafe when it first occurred nine months ago. They ignored my concerns, dismissed my valid safety worries, and sent me off with a car that was not properly repaired. This level of dishonesty and incompetence is completely unacceptable, especially from a brand that claims to stand for quality and service. If you value honesty, professionalism, and most importantly, your safety, do yourself a favor and take your business elsewhere.

Excellent - Maddie12

The service representative Devin met me at the car when I pulled up to the service department without hesitation. She introduced herself, confirmed what my appointment was for, walked me through what was going to happen and how long it would take. She also recommended a place to eat breakfast while I waited. She is very professional and customer friendly.

Evan Driscoll is one of the premier Sales Managers in the - E-tron EricH

Evan Driscoll is one of the premier Sales Managers in the SouthEast United States. Evan has an incredible eye for detail. His seamless ability to interact with his clients is paramount to his success. Evan tour-guides his customers throughout each and every vehicle, so they can always feel comfortable with the latest technology. Each and every day, Evan exemplifies what an ultra-luxury brand such as Audi brings to the table. Thank you Evan for your knowledge, wisdom, and expertise. Thank you for your professionalism and for taking care of the Held family!! Audi Jacksonville is our #1 choice, now and always!! P.S. Huge thank you to Nick in service!! Nick knows exactly how to treat his customers in a highly welcoming fashion. Nick exemplifies an extraordinary work ethic and skillset every single time. Nick aims to please the customer to the fullest.

My appointment was easily arranged to meet my schedule.... - Beachbing

My appointment was easily arranged to meet my schedule. My car was fixed quickly and the service tech explained everything about the issue very professionally and in terms that I could understand! I also appreciated the super car wash! World class service that delivered beyond my expectations.

This place is a complete rip off and they tell you lies - jdwalk18

This place is a complete rip off and they tell you lies to try to get rid of you. Also they charge you as much possible to get as much money out of you. Dont trust none of them in the customer service department...the one name Camp or Campbell checked my car in and in twenty minutes said it was ready! Not ...they did not check for the nail or whatever was in the tire. He was lazy and I guess he was done working for the day. Dont let them tell you that they are done...Check their work... Double check their work. I have a feeling I will be back tomorrow.