2 INFINITI Dealers near 27616near 27616

Naz provided me with the best customer service this - ehyman1958

Naz provided me with the best customer service this morning. He patiently listened to my concerns about utilizing the electronics in my car and resolved all of my issues with his superior knowledge of the systems in the vehicle. Great experience. Made my day! Thanks to Naz and the Crossroads Team. They make us happy with our vehicle purchase.

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I just walked out of the showroom without the vehicle - Joe D

I just walked out of the showroom without the vehicle that the GM, Mr. Melton, and I had an agreement on last night. This was the second vehicle that they tried to sell me. The first was a CPO. We had an agreement on terms, then at the 11th hour, “Oh by the way, we forgot to include the loan payoff on your trade-in, so your monthly payment is now $XXX higher.” Simple, yet rather large, mistake— I get it. “But we have a new 2023 that we need to get off the lot and can reduce the price significantly on that will bring your monthly closer to the original deal.” I was skeptical, but agreed to listen. We came to an agreement, I went home for the evening and returned this morning to sign papers and take home our new vehicle. The “finance manager” came to the table with even worse terms than the ones I rejected on the CPO last night. “The thing is, we forgot to include the loan payoff on your trade-in, so you now have to put down $1500 (there was nothing down last night) and your monthly is $XXX higher.” This was the worst set of terms that I had been presented throughout the entire negotiation. I told them that this was unacceptable— both the terms and the fact that they “forgot” to include the payoff and tried to slip-sheet increased terms TWICE. The first time— OK, mistake. The second time— either you’re incompetent or shady, I’ll let you decide. They then tried to sell me a MUCH lesser vehicle for practically the same terms. This was BY FAR the single worst experience I had at a dealership, and I’ve been buying and leasing cars for 30 years. I’ve purchased two vehicles from this dealership in the past— both incredible experiences and the service department has always been top-notch— but this entire experience was a colossal waste of time and the managers’ actions were reprehensible. Needless to say, I will not set foot in that showroom again and cannot wait to get myself into another make. They have soured us on the Infiniti brand. CAVEAT EMPTOR!!

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