While my 2015 Mazda CX5 was under warranty, I had nothing - ScrappyBarb
While my 2015 Mazda CX5 was under warranty, I had nothing but the best service from the Service Department. Once the car was out of warranty and the dealership was going to make a lot of money off me for service to my vehicle, I had two examples of horrible service and being lied to, and I would NOT recommend this dealer. A year or so ago, I took my car in for service and was told it would take four hours. I was waiting for the service to be done. Seven hours later, no one would explain to me why the service took so long (I even checked periodically with the service writer for answers). The service manager did not reply to an email I sent about the situation. I decided that I would not return to the dealer. Unfortunately, I had to change my mind on that decision. My sun roof was leaking and I was told by repair shops and body shops that the dealer had to fix the problem. On October 2nd, I returned to Tom Bush Mazda. I made my appointment by phone (turns out this was a call center call and I was given inaccurate information immediately. I indicated that I had a leak in the sun roof and I was assured that the problem could be repaired and that I could wait for the car to be fixed. It turns out (according to the service manger), it you are "waiting" for your car to be seviced, this indicates to the service department that the service to be done on the car is estimated at 1 to 1/2 hours. I was told by the person setting the appointment that my service would take four hours, and I was told that I could hire an Uber at the dealer's expense, should I desire. Incorrect information! Immediatley upon arriving at the dealership, I was informed that there would be an astronomcal fee to diagnose anything wrong with the car. I told them that I did not want a diagnosis...I only wanted the sun roof leak repaired. An hour later I was called to the service desk and was told a long list of things that needed to be done with the car. I immediately asked for the service manager and told him that I was not having anything else repaired with the car and inquired about the leak. The car had not even been looked at for the leak. The service manager supposedly then went to the mechanic and said they performed a water leak test and that the sunroof was perfectly fine. There was no leak. THIS WAS A COMPLETE LIE. I refused to pay the diagnostic fee. I had been promised that I would receive a copy of the diagnosticc report even if I refused to pay for it, but I was not provided it. When I reached home, my husband and I both poured water into the sunroof, and the front passenger floor mat was immediatley saturated with water. We could see the water run down into the inside of the car. The service manager stood right there and lied to my face about having run a water test. Three weeks later we had the repair fixed for a reasonable amount of money and the sun roof has not leaked since. If this is good customer service, I would hate to see their bad service. To lie to a customer is unacceptable, and I will never go to any other Tom Bush dealership. The service manager is a disgrace to his profession, and I should know -- I am the daughter of a service manager of an automobile dealer in another state.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In