I purchased a Certified Pre-Owned (CPO) Cadillac Lyriq - avolk1
I purchased a Certified Pre-Owned (CPO) Cadillac Lyriq from this dealership less than a month ago, and it has been one of the most disappointing vehicle purchases I've ever experienced.
While my salesperson, Josh, was courteous and friendly, I was given inaccurate information during the sales process. I was told the charging cord included with the vehicle would fully charge the Lyriq overnight. In reality, the provided Level 1 charger only adds about 1% of battery charge per hour, making that claim completely unrealistic. I was also told that the one-pedal driving feature "doesn't really do much," which is simply incorrect and demonstrates a lack of product knowledge.
The financing process was the only part of the transaction that went smoothly.
Unfortunately, within 24 hours of taking delivery, multiple systems on the vehicle began malfunctioning. In less than a month of ownership, the vehicle has been in the service department three separate times and has already required four parts to be replaced. This is not what anyone should expect from a vehicle advertised and sold as Certified Pre-Owned.
What has been even more disappointing is the dealership's response. General Manager Chris Boger told me that I should be "lucky" I purchased a CPO vehicle because I don't have to pay for the repairs. Rather than addressing my concerns or acknowledging the inconvenience of repeated service visits, I was made to feel as though I should simply be grateful that the warranty exists. At no point did I feel that my satisfaction as a customer or the reliability of the vehicle was a priority.
Based on my experience, I have serious concerns about the inspection and certification process used for this vehicle. A Certified Pre-Owned vehicle should provide buyers with confidence, not repeated mechanical issues almost immediately after purchase.
I cannot recommend this dealership. My experience has been marked by inaccurate information during the sales process, a vehicle with significant issues from the start, and poor customer service after the sale. If I could give this dealership less than one star, I would.
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