4 Kia Dealers near 44646near 44646

When i walked in Brent greated me and was very nice and - Erriga362

When i walked in Brent greated me and was very nice and informative. Very perfersional. I always love coming in for my service. The people couldn't be nicer. Thanks Erriga.

They are always friendly and welcoming. - dance1085

They are always friendly and welcoming. I’m not a big fan of the waiting room though. They should update the waiting room

I had a deeply disappointing experience with this - clrodgers1234

I had a deeply disappointing experience with this dealership’s service department. While Olivia was kind and communicative, the rest of the team—particularly Kyle Dickon—fell short in professionalism and customer care. I initially brought my car in due to battery issues, clearly explaining that the alternator had recently been replaced and the battery was new. The mechanic incorrectly blamed an EMP protector for draining the battery, despite it being a passive device. I was charged $228.95 for this misdiagnosis, which led to unnecessary stress and confusion. Days later, my car died again—this time while driving, causing a dangerous situation. I had to pay $142.35 for towing. Kyle then claimed both the alternator and battery needed replacement, despite the battery being under warranty. I had two independent checks done afterward, and both confirmed there was nothing wrong with the battery, meaning I was lied to about needing a replacement. Kyle’s communication was unprofessional and vague, failing to provide a proper breakdown of charges or respond to follow-ups. I emailed both the service manager and the owner and never received a response. The lack of accountability and poor customer service was unacceptable. I was charged additional fees for battery charging and diagnostics, even though the root issue was missed during the first visit. No offer was made to adjust the bill despite the initial misdiagnosis. As a CI Analyst with a background in customer service and retail management, I know what quality service looks like—and this was not it. I will not return to this dealership and will be reporting the experience to Kia corporate.