3 INFINITI Dealers near 77090near 77090

We purchased a maintenance plan from this dealership when - Wen

We purchased a maintenance plan from this dealership when we bought our vehicle, which included oil changes and tire rotations. (Buying the vehicle from them was a huge mistake in the first place.) Since the services were paid, we have gone back to them for oil changes, with the most recent one done in April 2026. A few days ago, we needed another oil change, but we were out of town, so we went to the Infiniti dealership in Salt Lake City near us then, on June 29, 2026. The technicians there informed us that the previous oil change had damaged the oil pan, and they even showed us a photo of the issue. When we returned to Houston, we brought this information to the Southwest Infiniti service department. Instead of addressing the problem or acknowledging what the Salt Lake City dealership found, they told us we were no longer welcome—simply because we had previously left an honest negative review about their service. The Salt Lake City dealership’s findings clearly support our concerns, yet Southwest Infiniti refused to even look at the issue. Their reaction speaks volumes about their attitude. It’s hard to believe we’re the only ones they’ve treated this way; it seems more likely they try to suppress negative feedback to keep their ratings artificially high. I would strongly advise others not to go there.

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I am a long-time customer who has just completed the - David Johnson

I am a long-time customer who has just completed the purchase of my sixth vehicle from West Houston Infiniti. Until now, I have been consistently pleased with the professionalism and transparency at this dealership. Unfortunately, my most recent experience with Assistant General Manager Jose has left me deeply disappointed. During my transaction, I traded in a one-year-old vehicle with substantial funds due back to me from pre-paid warranty and maintenance programs. Without prior disclosure to me or my salesperson (with whom I have worked on all six purchases), Jose applied the majority of my refund from these programs toward the price of my new car to "make the deal work." I was not made aware of this until I reached the finance department after all paperwork was signed and the trade-in was completed. At that point, when the numbers did not add up, Finance explained that my refund had been used to discount the price of the car as part of the deal. I was then told that if I wanted extended warranty and maintenance coverage on the new vehicle, I would need to pay for them again, out of pocket, or roll into my note. When I contacted Jose for clarification, he was initially unable to explain where the money came from. Only after I specifically asked if he had applied my refund to the deal did he confirm this, and then attempted to justify it. I find this lack of transparency and communication unacceptable, especially from someone in a leadership position. As a loyal customer, I expected more honest and straightforward treatment. I am requesting a thorough review of my transaction and a clear explanation of how my refund was applied. I would appreciate your prompt attention to this matter and a resolution that reflects the standards I have come to expect from West Houston Infiniti.

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Nice salesperson. - sgoods210

Nice salesperson. Still don’t think they gave me a fair offer on my trade. A local dealership offered 3k more but I REALLY wanted the vehicle I purchased. The vehicle was the best price I had been able to locate so I am happy about that part.

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