I recently picked up a CPO 2024 QX80 Sensory from Austin - omegafiler
I recently picked up a CPO 2024 QX80 Sensory from Austin Infiniti and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary.
My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.
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