Unbelievable. I was going to give them 4 stars at first but my experience with them has gotten worse and worse. After they started hanging up on my calls, I decided to leave a 1 star review.
We bought a car from their used car lot in late February and noticed that the windshield had a small crack in it before buying it. When we asked if they could fix the crack before selling the car to us they said they'd check with their service department and after doing that they said that the problem was too small for them to be able to fix. When I asked if they'd come down on the sale price a little they said the price was already as low as they could go on the car so we just said okay and ended up buying the car.
In the first week of owning it, we started noticing more problems: a rear door lock that wasn't working with the power lock system -- we actually caught this problem during the test drive but I asked the dealer, "Oh, is the back door not opening because it's on child safety locks?" and he just sort of muttered "Yeah" and I took his word for it. Another thing we noticed was another small crack in the window that we had previously not seen because it was higher up on the front windshield. Finally, the interior dome light switch was broken and the light wasn't working.
I called and asked if they could help with any of these problems and they had me come in to the service department. While at their service department I waited in the lobby while they ordered a repair ticket for me and then offered me a complimentary car wash. I said sure and he said it'd be about 30 minutes. I waited for 2 hours until the service employee finally realized or remembered that I was waiting, made a gesture like, "Oh xxxx, that's right!" when he saw me sitting there after 2 hours, and then they brought my car around, with no signs of having been washed. Okay, whatever, I was annoyed but this wasn't even the worst part.
They called me up the next day saying that they couldn't do the repair because the 30-day-warranty only covers drive train. The funny thing is, I asked about a more comprehensive warranty package when I was trying to buy the car, the salesperson showed mild interest but never followed up with me. They seemed like they were in a hurry to sell me the car and get me out of there as soon as possible.
For the repair problem, I spoke to their used car manager, Chad, who seemed like a dick and had an annoyed tone in his voice when helping me. In a condescending way he said that they wouldn't do the repairs for free but he would have the service department call me with a quote on a discounted rate. I think they tried to call me when I was at work, because I never heard from them and they didn't bother to leave a message.
Now, two days ago when driving the car to work I went to use the power window and I heard a snap and the window fell down into the door! I can look past a couple windshield cracks, a rear lock and dome light not working, but this was sort of a big deal. I called them over the weekend but their service department was closed. They basically gave me a "dunno what to tell you" type response when I called, and said service would be open on Monday, which is now today. I tried calling today and as soon as I got through they picked up the phone and immediately hung up. I thought, "Okay, maybe they're on their lunch or something and not taking calls?" so I tried again an hour later and finally got through, "Hello?" someone answered, and before I could even reply they hung up.
Terrible experience dealing with these people. At this point they've created such a hostile and untrustworthy customer service environment that I don't even want them to do the repairs, even if they offered to do them for free.