6 INFINITI Dealers near 94568near 94568

John K and Phil were professional and courteous. - peteresters

John K and Phil were professional and courteous. If you need a new Infiniti call John, the process was smooth and there was never any pressure.

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Purchase of 2016 Infiniti QX50 - senior

I had not purchased a used car from a dealer before and was a bit skeptical. Happily, everything worked out well. Randy Salzman, my salesman, may not be able to get the price of a car below his sales manager's minimum but he does provide other valuable services including ones well after the car has been purchased.

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They are dishonest - Jason Uyder

This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.

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Absolutely terrible service! - AlexK

Absolutely terrible service! Avoid this dealership at all costs. I tried to buy used car Lexus NX with a price they advertised on their website. Upon test drive, when I inquired about the price with fees and taxes they added bunch of junk fees and warranties, when I told them to remove them they replied we can't do it. Management team and Sales People Luis/Yash are liars. Don't waste time and not go to this place.

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I highly discourage anyone to purchase a vehicle or service - Kevin C

I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore. I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service. This is not the reliability and service we expected from owning an Infiniti.

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