4 GMC Dealers near 95032near 95032

It takes me 2 hrs to get to this dealership and my - ANNMAC62

It takes me 2 hrs to get to this dealership and my experience with many dealerships is they practice wasting buyers time. I communicate my concern and the team made Capitol GMC an exception. First was Jeff. He send me video of the car with all the blemishes upon request. He presented a clean car and his demeanor calm our anxiety and tiredness. Then there was Ricky who is responsive. He negotiated an offer with me through email and got me into the store. Last was Maria. She was busy but relax and efficient. She close my purchase in less than 30 mins. This is the best synergistic team we've encounter. Good job Capitol GMC. We are very happy with our purchase and appreciate the efficient experience.

I did receive a prompt, though unsatisfying answer to my - rmpriddy1

I did receive a prompt, though unsatisfying answer to my question of a vehicle's value. .

Although this is about the service department, it's - icurbab

Although this is about the service department, it's important to note that between my wife & I, my son, my mother-in-law and brother-in-law we've purchased a total of 14 vehicles from this dealership. The crappy thing is when we walk in no one there seems to know or remember us. It's like we're some random walking in off the street. The other day my 2022 Denali pickup had a service issue with one of the transmission shift mechanisms with only 42,000 miles on the truck. I took it in to see about having it fixed only to find out that it would cost over $1,500. I was told that it would take a month to get the part and I'd have to leave the truck. Thankfully the part arrived in less than 2-weeks. Here's where things go bad. After receiving the notification from GMC that the part arrived, we called several times to talk to the service writer to find out when we could pick up the vehicle. At the point that we reached 7 hours of trying with no return call, we decided to go talk to them face to face. The time was after 4PM which we found no one from the Cadillac side working (we go to that side because we also have a Cadillac) so we went to the GMC side to talk to a service writer there who went to talk to the technician. He told us that they hadn't even started on it even though we received the text message about the part around 8AM but we could expect to get it back the next morning. The next morning came and we received a note from the dealer saying that the vehicle was ready. Automated note that came in before they opened. When we arrived we found the billing to be 100% of the original quote of over $1,500. When we asked why we got charged 4 1/2 hours of labor, their hesitated response was the technician stayed late as two service writers looked at each other with a look of a made up story on their faces. The person who told us, we know left at 5, so we know he didn't really know how long that technician really stayed. Yes they had every right to charge the full amount but if you had a good reliable repeat customer, would you not want to take care of them. What makes it worse is our service writer wasn't in when we got there so the other service writer handled getting us the vehicle back, which when I asked about confirming the technicians time and the charge, he blew it off like he had nothing to do with anything I asked about. His words... "yeah I don't really get into all that". This is the first time I'm writing about this dealer or any for that matter but the third time we've had bad experiences here. The other two were with sales. I like my truck (which I bought somewhere else because I swore I'd never buy from Fremont ever again) and we love our Cadillac but we won't buy or have our vehicles serviced here any longer. It's one thing to need revenue but the long term effect of losing four customers is a critical fail, and for God's sake, remember the names of the people who are supporting your business frequently.

It was the best car shopping experience I’ve had to date. - Harden1490

It was the best car shopping experience I’ve had to date. Tyler was awesome to work with and I got to away with a new truck!