This is a follow up to a review I left on 6/30/25
After - saraphim33
This is a follow up to a review I left on 6/30/25
After writing my review I decided to do some research. I had to give up on reaching anyone at Platinum Hyundai by phone, because their system is impossible to navigate. The only people you can reach are the sales team and they don't convey messages or apparently know how to transfer a call.
So I called the warranty company. After some searching, they assured me that they had disbursed a check to Platinum Hyundai around the end of April. So the check was there, I just had to find someone who would actually communicate with me.
I noticed that the previous person that I had emailed had the standard email address format; first initial of the first name, last name @platinumhyundaioftracy. If you go on to the website every employee is listed with their first and last name. So I emailed the owner, VP, GM, and FM. They returned my email immediately.
The owner of Platinum Hyundai, Tony Pappas and their new Controller, Alicia Faulkner are incredible, helpful, and kind. I am so appreciative of their prompt service and ability to resolve my issue quickly.
Thank you Platinum Hyundai for restoring my belief in your business.
Read More