3 Subaru Dealers near 96002near 96002

Friendly always professional and efficient. - kinfauns2

Friendly always professional and efficient. Going to McCrea Subaru is always a stress-free experience

1-Star Review – Disappointing Warranty Experience on a - Estopp

1-Star Review – Disappointing Warranty Experience on a Known Issue I own a 2018 Subaru Outback 2.5i Limited with the Gold Plus 10-year/100,000-mile extended warranty (current mileage 65,480) that I purchased specifically to protect against failures of factory-installed components. The vehicle and warranty was purchased from Courtesy Subaru of Chico, now Pajouh Automotive Center. In April 2024, the vehicle began having battery drain issues after sitting for several days. Pajouh Subaru replaced the battery under warranty. The problem gradually worsened over the next two years. On June 1, 2026, I brought it back because the battery would no longer hold a charge for more than 24 hours. The dealership diagnosed the root cause as the factory Data Communication Module (DCM/Starlink) continuously drawing power as it tried to sync with the network—even though I have never had a Starlink subscription. They performed a “hard factory reset” and charged me $259. I was told this repair was not covered under my Gold Plus warranty. When I contacted Subaru of America (Case #260603-2001378) for reimbursement, both Pajouh and SOA refused, stating the separate DCM warranty extension (TSB 15-317-24R) had expired in November 2025. This is a well-known parasitic drain issue affecting many 2016–2018 Subarus, and the symptoms were clearly present during my 2024 visit—yet it was never properly diagnosed or addressed at that time. I find it very disappointing that a premium extended warranty I paid thousands of dollars for does not cover a factory-installed component with a documented defect, especially when the problem predates the expiration of the specific extension. The progressive nature of the drain means the DCM issue was likely killing the battery back in 2024 while coverage should have still applied. I understand warranty expirations, but I expected Subaru and Pajouh to stand behind a known design flaw on an original equipment part rather than leaving the customer to pay out of pocket after purchasing their extended protection plan. Advice to other owners: If your 2016–2018 Subaru has intermittent battery drain, insist on a full DCM check per TSB 15-317-24R. Consider pulling the DCM fuse yourself if you don’t use Starlink features. I would not recommend Pajouh Subaru for service or warranty work based on this experience.

Bought car March paid for with trade and cash out. - A Kaiser

Bought car March paid for with trade and cash out. Over 7 months later not title or registration. Thats not the bad part. They have told me I'll have it in 1-2 months once. 1-2 weeks 8 times, and 1-3 days 12 TIMES. Asked for my money back and they can have the car after 4 months. Been dragged thru the ringer. Go to Chico Subaru. These guys are THE WORST AND DON'T CARE!!!! A KAISER