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Incredible Car Buying Experience -- Highly Recommended! I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered the previous words about a car dealership in the past I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered the previous words about a car dealership in the past). My wife was interested in a new 2020 Hyundai Palisade, and I contacted about 6 or 7 other dealerships within a 60 mile radius. Most dealers wanted 3000 dollars over the MSRP as a starting point since the Palisade is such a new, hot car. Not only was Chris and his GM able to come down to the price I wanted, they gave us a very good deal on our trade in car as well (which had 140 thousand miles on it). Since Franklin Sussex didn't have the Palisade SEL in stock that we ideally wanted, Chris contacted a multitude of other dealerships up and down the state, and was able to locate one 40 miles away that he personally drove back to Sussex so that we could close the deal asap. On top of all that, the finance woman in the dealership got us a rate that was even lower then the promotional APR rate that Hyundai was offering at the time. All in all, it was a fantastic car buying experience, and my wife is happy as can be in her brand new 2020 Hyundai Palisade. Thanks to Chris, Erin, and the Hyundai Sussex GM-- a fantastic team that sticks to their word and truely puts the customer first! More

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Mostly positive Erin is wonderful. The only issue I had is that I let myself be pressured into making a wrong choice. The staff was all trying very hard to please. Erin is wonderful. The only issue I had is that I let myself be pressured into making a wrong choice. The staff was all trying very hard to please. More

by marion.linda Verified Customer Verified Customer

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Consistent professional service Upon my recommendation, my daughter purchased a vehicle and recently leased one from the your dealership. For my first leased vehicle, I chose your de Upon my recommendation, my daughter purchased a vehicle and recently leased one from the your dealership. For my first leased vehicle, I chose your dealership and my experience was consistent with that of my daughter. Richard Armandi was extremely personable, knowledgeable and professional. The finance rep at the time, the end of day on Saturday, was also accommodating and helpful. More

by joelitow Verified Customer Verified Customer

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Best place in Sussex County My family has bought several cars from this dealership, and every single time they have exceeded our expectations. Very friendly staff from the greeti My family has bought several cars from this dealership, and every single time they have exceeded our expectations. Very friendly staff from the greeting at the front door, to the finance department, to the service department. More

by FEBAMY26 Verified Customer Verified Customer

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Review Great, test drove a few cars and was able to get one that fit my needs. Sales person checked up and made sure my car was working great and if I had qu Great, test drove a few cars and was able to get one that fit my needs. Sales person checked up and made sure my car was working great and if I had questions More

by amshadwell Verified Customer Verified Customer

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sales person Our Sales person, Rich Armandi, was very helpful, honest, and has even been helpful after our purchase. After we agreed on the car and the price we w Our Sales person, Rich Armandi, was very helpful, honest, and has even been helpful after our purchase. After we agreed on the car and the price we were surprised that we could take the car home that evening. This save us a half hour trip back to the dealership. More

by lorinic33 Verified Customer Verified Customer

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Excellent I visited this dealership for the first time, based on friends recommendation with an older vehicle. I always got excellent sevice and lately I purcha I visited this dealership for the first time, based on friends recommendation with an older vehicle. I always got excellent sevice and lately I purchased a new carand I am very happy with all. More

by lily2 Verified Customer Verified Customer

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Great overall experience Went in with a good idea of what I wanted. Amber and Mauro worked quickly to find the type of vehicle I was looking for and I was able to pick it up t Went in with a good idea of what I wanted. Amber and Mauro worked quickly to find the type of vehicle I was looking for and I was able to pick it up the following evening. The finance experience was quick and efficient. I was presented with all the usual extended/enhanced warranty and service packages but was not given the hard sell in any way when I declined them, which I appreciated. This is my second Hyundai purchase at Franklin Sussex, so I'm also familiar with their service department. Most of the time I do my own maintenance, but when I'm feeling lazy (and I have a service coupon), the service department is very good. They'll get you in and out quickly for routine work. More

by mhbcp Verified Customer Verified Customer

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Zeroed in on exactly what I wanted This dealership and its employees were great from the minute I stepped in the door. Of course I had heard about the big savings event Hyundai was offe This dealership and its employees were great from the minute I stepped in the door. Of course I had heard about the big savings event Hyundai was offering this month and did some research on the Tucson then decided to come in after scheduling with Callie Laino and Ashley Yanish. I met Josh Trinks and we zeroed in on exactly the right model of 2017 Tucson with the right packages (there are many combinations!) that would give me what I wanted most and would still fit my budget. The test drive was great of the Tucson Night Edition and checking out the Tucson Limited on the lot to see the differences in the models was extremely helpful. The Night didn't have everything I wanted (namely Apple CarPlay compatibility or an upgraded sound system) but it had most of what I wanted. Jumping up to the Limited probably wasn't going to be feasibly with my budget. And the Sport version was too limited in features. And, of course, have you seen the Night Edition?? Super cool looking, and to me the aesthetics of the vehicle are meaningful especially if they make the vehicle more unique out on the road. Josh was incredibly helpful in the process. No pressure at all. In addition to working through the different models, he got someone to appraise the vehicle I was trading in and worked up all the numbers for an "out the door" price on the Tucson Night Edition. He was also very attentive while I was there at the dealership; it was a weekday mid-day and the place was still very busy so he had his hands full. At no time did I feel forgotten about or that I was a bother to him. I felt very secure that he was doing everything he could to keep the process moving along. He then allowed me to leave with the price quote in hand, so I could sleep on it and get back to them the next day. There was no pressure to make a decision right there and then. I did some more homework on the Tucson that night, discovering the 2016 model had massive problems (including a recall) on the Dual Clutch Transmission (DCT) that they are built around. You can do your own research, it only takes just a little bit of digging on Google. That concerned me greatly that potentially the 2017 model year would be affected too. The reviews on the DCT in the 2017's were overwhelmingly positive with only a few reports of them doing the same thing the 2016's did. So I followed up the next day with Josh who, rather than just relaying technical information, allowed me to speak with Bob Young, Service Manager, about his experiences with the DCT. He was very open about the fact that there were problems in the 2016's but that a software update had fixed it and he had no reservations about the safety of having his own family in the Tucson (2016 or 2017) himself. He also highlighted the fact that the DCT isn't like a traditional automatic transmission. All in all, Bob was very professional, didn't make me feel like my concerns were in any way unfounded and helped explain that Hyundai was passed that problem with the DCTs. Some deeper research again that day found some videos on YouTube and articles online describing some Do's and Dont's of driving with a DCT. VERY helpful. Needless to say, all of this great attention and help from Josh and Bob easily swayed me to purchase the 2017 Tucson Night Edition from Franklin Sussex Hyundai. The price was great, the service was great, everyone I spoke with at the dealership was friendly and the process, overall, was painless. More

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