AJ Kelly | Page 2

Salesman C. J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience setting up personal displays and features. A.J. went above and beyond to get us the vehicle we wanted. He also had very good communication skills. Zach was personable and detailed when completing the paperwork. His explanation of the paperwork was very clear. The entire purchase process was seamless, and we are very happy with our new vehicle. We are happy to refer Genesis of Mentor to others when requested. Thank you. More

by RK Verified Customer Verified Customer

Report | Print

Had a great experience buying from this dealership. Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesi Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesis and will likely be back in 3 years! More

by MARKHUTSON Verified Customer Verified Customer

Report | Print

I arrive at the dealership at my scheduled appointment service did an excellent job. Spoke to sales when I was there. Had a good time. service did an excellent job. Spoke to sales when I was there. Had a good time. More

by ricksadd Verified Customer Verified Customer

Report | Print

The service is fantastic and the people are wonderful to work with. I have recommended this dealership to friends and family. work with. I have recommended this dealership to friends and family. More

by David Lowe Verified Customer Verified Customer

Report | Print

CJ and the rest of the team did an outstanding job. The entire process was quick and seamless. The service department is top notch as well. The entire process was quick and seamless. The service department is top notch as well. More

by GTS Verified Customer Verified Customer

Report | Print

The building is amazing and the atmosphere was calm and classy. And that goes for the staff as well. classy. And that goes for the staff as well. More

by MIMIAHLIN Verified Customer Verified Customer

Report | Print

We enjoyed a great experience with both AJ and Joe Kennedy. They were wonderful and easy to work with. Kennedy. They were wonderful and easy to work with. More

by smcrill82 Verified Customer Verified Customer

Report | Print

I am happy with my car I purchased at Mentor Genesis in Mentor Oh. Will recommend in futures Mentor Oh. Will recommend in futures More

by BORIQUA65 Verified Customer Verified Customer

Report | Print

Chris Johnson and AJ Kelly were a pleassure to work with; both were very professional both were very professional More

by MOLSON45 Verified Customer Verified Customer

Report | Print

I honestly cannot say enough GREAT things about Genesis of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happe of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happened to my original 2025 GV80 and how Genesis of Mentor “stepped up to the plate and hit a home run !” Back in June 2025, I picked up my original 2025 GV80. I loved that vehicle. In the 2nd week of July 2025, I was returning from New York to Cleveland and driving on I-80 when all of a sudden every single warning light lit up on the dash display, warning chimes started ringing and the car went into “limp mode”. I “limped” another 50 miles to my dealer Genesis of Mentor where they needed to keep my car and give me a loner. After 2 weeks in service they found out that the two main wiring harnesses that go from the front of the car to the rear had failed. By this time I was upset and sat down with AJ, the General Manager. It was determined that the best course of action would be for Genesis Motors North America would buy back my GV80. Well…. This process took 3 months and 2 weeks to complete!!! NOT Genesis of Mentor’s fault at all! But rather corporate’s fault! AJ (the GM), Zach (the Finance Manager) and CJ (my EXCELLENT Salesperson) “shifted into high gear” and made sure to smooth things out. Finally on November 12, 2025, I returned to Genesis of Mentor to complete the Buy Back process. My old GV80 was now back in corporate’s hands and I was driving a new 2025 GV80. I can honestly say that Genesis of Mentor was there for me every step of the way. If it wasn’t for their diligent, efficient, professional manner to get this problem resolved, I would have been beyond frustrated. But I’m not frustrated….. I am VERY happy and content. Thank You, Genesis of Mentor!!!! As for Genesis corporate…. DO BETTER! — Why did I have to wait SO LONG for this process? — WHY did I continue to pay my loan payments on the BROKEN GV80 for 3 MONTHS and get NO credit for the time I could NOT drive my own car? — Why did *I* , the customer who was inconvenienced have to come up with $18k of MY money to complete the Buy Back transaction? I would have thought that a Billion dollar corporation would have absorbed that $18k to please the customer and make things right. But, NO! Genesis Corporate could not care less about me, the inconvenienced customer! Again, thank GOODNESS that my dealer, Genesis of Mentor “went to bat” for me and made this all good. I will continue to buy Genesis vehicles in my future ONLY because of Genesis of Mentor and for the wonderful hard work and dedication of AJ, Zach, and CJ!! More

by rweisenw Verified Customer Verified Customer

Report | Print