AL COBB | Page 10

Great car and sales experience Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Wilder / Sales Rep and Al Cobb / Sales Manager responded quickly during negotiations. When I wanted to know availability of a car, they volunteered pictures of the car and sticker. The final offer was competitive. This offer amount remained the same in the paperwork. All as expected. Jonathan Maxwell / Finance Ma nager was thorough and explained the paperwork. D’Airre was friendly and helpful in showing me the new features on the car. Al Cobb and Jonathan Maxwell were also friendly, helpful. All of them made the sale a pleasant experience and I was treated fairly. More

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Lynn’s new car Russ Darrow gave me a competitive price, offered outstanding customer service and provided a great car buying experience. Jennifer and Dale were phen Russ Darrow gave me a competitive price, offered outstanding customer service and provided a great car buying experience. Jennifer and Dale were phenomenal to work with and I would highly recommend both to friends, family and acquaintances. Thank you so much for everything! More

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First Honda purchase We had a great first time experience here at Russ Darrow Honda. Knowledgeable and polite staff. Love our first Honda and hope our future relationship We had a great first time experience here at Russ Darrow Honda. Knowledgeable and polite staff. Love our first Honda and hope our future relationship with Russ Darrow through service is just as great. More

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Outstanding service! Everyone I interacted with at the dealership was very kind and willing to listen to anything you had to say. They did not give any pressure Everyone I interacted with at the dealership was very kind and willing to listen to anything you had to say. They did not give any pressure More

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The overall experience was an adventure J. Todd took me on a test drive Friday during my lunch hour. What I expected to be a 30 minute event turned into an adventure. About 5 minutes in we J. Todd took me on a test drive Friday during my lunch hour. What I expected to be a 30 minute event turned into an adventure. About 5 minutes in we were rear ended while stopped at a stop light. The impact was quite hard and I expected, based on past experience, that the damage would be quite severe. We pulled over and got out to assess the damage, which was surprisingly minimal, and that is when things started to get interesting. The driver that crashed into us seemed slow and likely was intoxicated. J. Todd called the police and started to explain the situation. The guy then came up to me and said he would just pay for the damage. I could tell he didn’t want to wait around for the police to show up. I told him I couldn’t do anything as the car was not mine. He then walked back towards his truck and attempted to get in, and J. Todd while still on the phone blocked the guy from getting in and told him he could not leave until the police arrived. It was obvious to both J. Todd and myself that the guy was trying to leave the scene of the accident. The guy then walked behind his truck and dropped down behind the tailgate for some reason. J. Todd noticed this right away and proceeded to open the passenger door on the truck and start looking for the keys. After quickly searching for a few moments he popped back out to check on the status of the guy. He was still bent down behind the truck so once again he started looking for the keys, which he found and removed from the truck. During his looking for the keys I thought it would be a good idea to take a picture of the front license plate just in case the guy did leave the accident. With the guy’s truck key in hand J. Todd said we could get back in the car so we didn’t freeze to death, being it was frigidly cold outside.. After getting back into the car J. Todd was still talking to the police. I then noticed in the rear view mirror that the guy got in his truck and was searching for his keys. Once he realized we had them he approached the passenger window where J. Todd was still conversing with the police. J. Todd opened the window a bit and the guy asked if he took his key, to which J. Todd responded “yes, I was instructed to”. The guy went back to his car and then returned again about 1 minute later. He again knocked on the window. J. Todd told the police that the guy wanted his keys and thought he was going to leave the accident scene. He asked the police if he should give the keys back or not, and I could hear them say “we cannot tell you to keep the keys or give them back, that decision is up to you”. The thought going through my mind was that I didn’t want a violent situation happening because we had his keys. I then suggested to J. Todd that we should just return the keys and let the police handle the situation. J. Todd agreed and then opened the window again and the guy asked to sit in the backseat of the car we were in, as he was cold. He then proceeded to give J. Todd his drivers license, and J. Todd returned his keys to him. The guy went back to his truck and got in, and we figured he would take off right away, but he didn’t. After sitting in his truck for a couple of minutes he pulled in front of us and parked. A few minutes later we noticed his parking lights flash, and then the guy floors it, his tires spinning and throwing gravel, as he tears across the road down an alley. With the guy gone J. Todd said he wished he would have gotten the guys license plate number, to which I said I took a picture of it with my phone. A police officer showed up a couple of minutes later and we shared all the details of what transpired, he took information about the accident, and then he went back to his vehicle to check the license plate number and whatever else. The officer returned a few minutes later and mentions that he ran the plates and they were not legitimate. After some further discussion and information was exchanged with J. Todd to take back to the dealer for dealing with the accident, we were free to go. We returned to the dealer with one crazy story and an experience neither J. Todd or I will forget anytime soon. Ultimately there was a positive outcome in that nobody was injured in the accident, I got to experience firsthand how well the CRV handled a pretty hard rear crash with minimal damage, and ironically the car I really wanted wasn’t the one we were driving. I had wanted to drive a dark gray CRV, but first off it took about 30 minutes to try to get access to the car which was parked in by several other vehicles. Then after finally getting to the car, it wouldn’t start because it was so cold outside and the battery was dead. As a result we test drove a similar car in a different color. Today (Saturday) I returned to finalize everything and pick up the new car. The overall buying experience I had was both and adventure and very positive, and I would like to thank everyone at Russ Darrow that helped out. I would especially like to thank J. Todd, Adam, and Al, and would highly recommend them for your next car buying experience. More

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Great Experience!!! I can't say enough about how wonderful it was working with Russ Darrow Honda. I'm sorry there's only 5 stars to choose from because it really deserves I can't say enough about how wonderful it was working with Russ Darrow Honda. I'm sorry there's only 5 stars to choose from because it really deserves a 10! No matter what question or concern you had, they handled it with kindness and problem solving was no problem at all. I left this place extremely happy not only with a great vehicle but happy with the total experience. More

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Very professional and salesman made me feel very comfortable J Todd was very friendly and professional and I was made to feel comfortable and I believe jTodd got me the right car. Dealership was very clean. I wo J Todd was very friendly and professional and I was made to feel comfortable and I believe jTodd got me the right car. Dealership was very clean. I would recommend this dealership to my friends. More

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Amazing service I was helped my such amazing staff. J Todd Wright was the best salesman I’ve come into contact with in a long time. He was patient, informative and un I was helped my such amazing staff. J Todd Wright was the best salesman I’ve come into contact with in a long time. He was patient, informative and understanding as well. The service provided by him is unmatched. I encourage all individuals in search of a reliable car to come to do business with him personally. I couldn’t be more happy with my car purchase and the help he provided. I cannot thank him enough. More

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I had a great experience J Todd was a pleasure to deal with he made doing business fast and easy, He made finding the right car for our budget easy and so we did not have to J Todd was a pleasure to deal with he made doing business fast and easy, He made finding the right car for our budget easy and so we did not have to settle, nothing but good things to say. More

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Very easy and stress free I had a really good experience with J Todd. He was very personable and made car buying simple and easy. The manager George is very nice as well. I’m s I had a really good experience with J Todd. He was very personable and made car buying simple and easy. The manager George is very nice as well. I’m so happy with my car! More

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