AL COBB | Page 9

Quick and honest I was a loyal customer of a different dealer (wilde honda in brookfield). With my last vehicle purchase, they were dishonest and ran us through a long I was a loyal customer of a different dealer (wilde honda in brookfield). With my last vehicle purchase, they were dishonest and ran us through a long and arduous process where it was the stereotypical TV show worthy car salesman BS. I told the sales rep at Russ Darrow about my experience with Wilde and said i would be done with Hondas if that got repeated. They were honest and upfront about my expectations and what they could or couldnt meet. I was originally looking to buy my honda at a time where there were no promos occurring and they immediately said "you can buy it now, but the pricing would not meet your expectations and you can get a way better deal at a later time". I'm so happy they told me that, and they kept in close contact with me and notified me when the deals were perfect to fit my needs. I'm so happy with Russ Darrow and our sales rep Amanda, they've earned all of our business from now on. More

Report | Print

2018 Civic Purchase Excellent Customer Sevice, Honesty, Patience and Overall solution. Honda Team was was willing to work late into the night to find a mutual solution. Excellent Customer Sevice, Honesty, Patience and Overall solution. Honda Team was was willing to work late into the night to find a mutual solution. We’ll done! More

Report | Print

Way to go, Lesia! Lesia Mathis was our sales person. She was wonderful, soft spoken, trustworthy, and professional. I usually despise car sales people,, but Lesia was e Lesia Mathis was our sales person. She was wonderful, soft spoken, trustworthy, and professional. I usually despise car sales people,, but Lesia was easy to work with. I would highly recommend her! More

Report | Print

Customer satisfaction I went to Russ Darrow Honda and I met Mike Tuller he was very professional, great personality and he treated me with respect. Great guy. I went to Russ Darrow Honda and I met Mike Tuller he was very professional, great personality and he treated me with respect. Great guy. More

Report | Print

Great buying experience We were looking for the CRV to b our second car and we shopped around a lot. Russ Darrow was a really good experience, coupled with a good price. The We were looking for the CRV to b our second car and we shopped around a lot. Russ Darrow was a really good experience, coupled with a good price. The main thing for us that sales was not too pushy and quite helpful in each step of the process. Special callout to D'Airre Wilder for his patience and help with selecting the right color of the car. Al Cobb helped with getting the numbers right for us. More

Report | Print

Leasing New Vehicle Smoothest lease experience ever! Listened to what I said and delivered in a short period of time. A,l the manager, was great, along with Amanda, the Smoothest lease experience ever! Listened to what I said and delivered in a short period of time. A,l the manager, was great, along with Amanda, the sales person. More

Report | Print

Respectful, Friendly, No-pressure, and great price I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others. When I finally decided to make my purchase, I told Lesia that I'd give her/Darrow the first and last shot at selling the vehicle. I explained that I had a trade, and the trade in value was probably going to determine where I ultimately purchased my new Honda. I came prepared with internet shopping quotes from Milwaukee and Chicago Honda dealers and I also had an independent appraisal done of my trade in vehicle, and I knew what I was likely to get in the market. I expected to visit 4 other dealers in the upcoming weeks. I also had a 'Buy Today' price/trade in mind if a dealer was real aggressive. I didn't want any extra dealer adds, as I planned on purchasing them separately and installing them myself, but the vehicle that I was interested in at Darrow had a few additions. For some dealers this can be a wrinkle in the negotiating process. The first quote was aggressive, but it didn't hit my 'Buy Today' price point. Lesia brought over Al Cobb, and after only a few minutes discussion discussing my market research and buying philosophy, we hit the target. There was no pressure, only a respectable conversation leading to a purchase. I received a great price on the new vehicle, a better trade in allowance than I expected , a fair price on the dealer adds, and no pushing of other post-sale dealer value-adds. I might have saved a few hundred dollars if I did the dealer bake-off, but I doubt it - and frankly, it wouldn't have been worth my time. Plus, I've had great purchasing and service experience previously at Darrow Honda, so I knew I'd be taken care of again. More

Report | Print

Great Price Great Service I started looking for a CRV in Milwaukee area about a month ago. Did TrueCar and contacted all dealers. Had generally good experience with all inter I started looking for a CRV in Milwaukee area about a month ago. Did TrueCar and contacted all dealers. Had generally good experience with all internet sales people. Jennifer at Darrow turned out the best. The price was $550 cheaper than all the other dealers. General Manager Al Cobb quoted a price on-line to me that was by far the best. Went in and finalized things with Jeff Z. and was told that it would take about a month for the CRV that I wanted to be at the dealer. CRV showed up a week later and I picked it up after going through the CRV with Jeff. Very easy process and would definitely go with Darrow for future purchases. More

Report | Print

Great car and sales experience Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Wilder / Sales Rep and Al Cobb / Sales Manager responded quickly during negotiations. When I wanted to know availability of a car, they volunteered pictures of the car and sticker. The final offer was competitive. This offer amount remained the same in the paperwork. All as expected. Jonathan Maxwell / Finance Ma nager was thorough and explained the paperwork. D’Airre was friendly and helpful in showing me the new features on the car. Al Cobb and Jonathan Maxwell were also friendly, helpful. All of them made the sale a pleasant experience and I was treated fairly. More

Report | Print

Lynn’s new car Russ Darrow gave me a competitive price, offered outstanding customer service and provided a great car buying experience. Jennifer and Dale were phen Russ Darrow gave me a competitive price, offered outstanding customer service and provided a great car buying experience. Jennifer and Dale were phenomenal to work with and I would highly recommend both to friends, family and acquaintances. Thank you so much for everything! More

Report | Print