ALM ADMIN

This place is terrible, absolutely ZERO follow-up and care for making a situation right with the customer. I purchased a vehicle in mid August. When conducting the test drive, I noticed there were not any floor mats with the car. Prior to purchasing, I was specifically told that they would be overnighted to me without an issue. Well, over two months later and having been told countless times the floor mats are on the way (in addition to over 10 voicemails going unreturned), I still do not have the floor mats. They just simply lie to you to get you off the phone and don't care about doing the right thing and what they promised.

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Do not buy from ALM Roswill! I purchased a BMW 7 series and the experience is horrible! The salesman DEREK(or Derik) is terrible at his service and the finance manager Al is rude and unprofessional! They will not provide you the keys and other accessories as promised! They will not pick up your call once you paid for any problems!

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I was treated with respect and importance from start to finish! I enjoyed the visit and was highly impressed wi the inventory. Great place to shop, highly recommend.

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Great experience. Pleasant interactions. Good selection of vehicles , quick process. Nice folks as good as any dealership I have been to. Would recommend to a friend.

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We purchased a 2015 Mazda CX-5 Grand Turing SUV from ALM and worked with Sean. He was nothing short of awesome over the course of our decision process. This car was for my wife and he explained every detail she needed to know. The three of us hit it off from the moment we arrived. He is honest, knowledgeable and forthright. The next car I buy will be right back at ALM with Sean.

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