Excellent customer service by the service team. They
answered all my questions when asked and the wait was less then an hour for my transmission problem
answered all my questions when asked and the wait was less then an hour for my transmission problem
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by HITANEPATEL
Verified Customer
Verified Customer
Jun 17, 2021 -
Arlington Acura in Palatine responded
We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.
Aamer was helpful to me and he was very polite and
professional. Mark was very helpful also, he was responsive to my request and provided answers quickly.
professional. Mark was very helpful also, he was responsive to my request and provided answers quickly.
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by WENDELLWYANG
Verified Customer
Verified Customer
Jun 15, 2021 -
Arlington Acura in Palatine responded
Wendell, It's great to hear that Aamer and Mark were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!
Aamer took care of the issue with my center console and
full car detailing was fantastic. He has been very helpful anytime I had issues or regular services of the car.
Arlington Acura dealership service i
full car detailing was fantastic. He has been very helpful anytime I had issues or regular services of the car.
Arlington Acura dealership service is great.
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by Sri Katrue
Verified Customer
Verified Customer
Jun 12, 2021 -
Arlington Acura in Palatine responded
Thank you, Sri, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Listen to me.... if you're looking at Acura products,
ARLINGTON ACURA has the best PEOPLE working from sales to service (ESPECIALLY SERVICE) to make sure you get matched with the vehicle you want at the
ARLINGTON ACURA has the best PEOPLE working from sales to service (ESPECIALLY SERVICE) to make sure you get matched with the vehicle you want at the price that works with your budget. EVERYONE at AA conducts business professionally, with respect and makes the process of buying a car a very pleasant experience. HIGHLY RECCOMMEND
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by greenspan930
Verified Customer
Verified Customer
Jun 10, 2021 -
Arlington Acura in Palatine responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Arlington Acura in Palatine!
It took a long time, 20 minutes additional wait time for
car wash. Appointment was confusing as initial one was canceled with no reason stated.
car wash. Appointment was confusing as initial one was canceled with no reason stated.
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by mtsuseno
Verified Customer
Verified Customer
Jun 09, 2021 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We apologize for the car wash wait and will work on speeding things up in the future, and we appreciate your feedback about appointment scheduling. We truly appreciate your business and hope to see you again soon!
Aamer and Jeremy are great to work with and the Lyft
option to get a ride to the dealership to pick up the car when it was done was a BIG plus!
option to get a ride to the dealership to pick up the car when it was done was a BIG plus!
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by jel
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Hardman
Jun 02, 2021 -
Arlington Acura in Palatine responded
Thank you so much for your excellent review! We are so glad that Aamer and Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.
The people (Jeremy, Mark, Chris, Amer & Omar, no matter
how busy, they take time to take your questions, and honest enough to tell you that they can or can’t take you.
Honesty and Efficiency and always
how busy, they take time to take your questions, and honest enough to tell you that they can or can’t take you.
Honesty and Efficiency and always helping you with solutions to fix your car problems are # 1 on my criteria for excellent customer service.
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by jvilladolid0125
Verified Customer
Verified Customer
May 28, 2021 -
Arlington Acura in Palatine responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!
Great job, on time and most importantly no surprises.
Full disclosure on likely problems and the issue was fixed the first time and correctly. Good job.
Full disclosure on likely problems and the issue was fixed the first time and correctly. Good job.
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by drkident
Verified Customer
Verified Customer
May 24, 2021 -
Arlington Acura in Palatine responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very good, very happy with Aamer. Thank you so much for
the service. Keep up the good work with all the customers. Have a good Memorial Day ahead
the service. Keep up the good work with all the customers. Have a good Memorial Day ahead
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by Shib
Verified Customer
Verified Customer
May 24, 2021 -
Arlington Acura in Palatine responded
Thank you for taking the time to leave us a five-star review.
We appreciate your business and our team looks forward to serving you again soon!
Car service and Aamer Ali was the service rep. Multi
point inspection revealed need for front and rear brakes, All else was good for so far
point inspection revealed need for front and rear brakes, All else was good for so far
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by mahesh
Verified Customer
Verified Customer
May 21, 2021 -
Arlington Acura in Palatine responded
Thank you for choosing Arlington Acura in Palatine, your feedback and rating mean a lot to us. We're glad Aamer and the team were able to help, and we hope to see you again!