Aaron Jacobs | Page 2

We have never experienced such horrible customer service with leasing a vehicle before. My husband turned his 2016 Dodge Ram in and re-leased a new 2019 one. Weeks after, we received a bill from the leasing with leasing a vehicle before. My husband turned his 2016 Dodge Ram in and re-leased a new 2019 one. Weeks after, we received a bill from the leasing company saying we owed a large amount of money on it. Many things sited, were damages that were not on our vehicle at trade in, nor were we able to dispute that as Imperial took the vehicle so it was no longer in our possession! We had written many emails asking for an explanation as to why this would occur and why we would pay for this when they accepted our vehicle back and got no where. Had we known how they do business we’d never have gone through them. We have leased many vehicles and NEVER have had a bill AFTER turn in. We ultimately paid it but will never lease/buy from any Imperial Dealership again- sadly, because we prefer to give local companies our business. More

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Great salesman!! Knows the vehicles. He went out of his way to help me. Although I didn’t buy anything he still got back to me on other vehicles I was interested in. I would totally recommend him to friend way to help me. Although I didn’t buy anything he still got back to me on other vehicles I was interested in. I would totally recommend him to friends and family. More

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Best experience ever I camber in looking to purchase a jeep wrangler that I saw on line and to trade in my 2011 wrangler.. Gary Keith, my sales consultant, greeted me and I camber in looking to purchase a jeep wrangler that I saw on line and to trade in my 2011 wrangler.. Gary Keith, my sales consultant, greeted me and listened to what i was trying to accomplish. Not only did he meet my needs, he exceeded them by being transparent throughout the whole process. Gary is an asset to Imperial Chrysler Jeep. I am very satisfied and I will recommend Imperial and Gary to all my friends and family. More

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Excellent experience My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan of action to give us the best deal on both. Other than it taking mist of the day to complete we ended up getting both cars and it was our best car buying experience of all times. Thank you to Gary and Jeff the finance manager. Immortal is the best place to buy. More

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Endless Effort I bought my 4th car from Imperial today. Our salemen Junior was personable, honest, and upfront. We went in with a number , and our enitrie sales team I bought my 4th car from Imperial today. Our salemen Junior was personable, honest, and upfront. We went in with a number , and our enitrie sales team work endlessly to get us to where we needed to be. Thank you Junior, Zack, Rami, and Aaron for all you effort. We will certainly be back , and will recommend this entire team to everyone More

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Excellent service I bought a 2010 Honda Pilot and our salesman Gary Keith not only got us a great price but he also paid attention to even ther little details. He wen I bought a 2010 Honda Pilot and our salesman Gary Keith not only got us a great price but he also paid attention to even ther little details. He went above and beyond by delivering our new car to Brockton so we didn't have to figure out Howe to get there to pick it up. Hats off to Gary Keith. More

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Purchased a 2018 Jeep Grand Cherokee Overland We worked online first with Lou - send us documentation on vehicles we were interested in. Then we worked with Russell when we arrived. We knew w We worked online first with Lou - send us documentation on vehicles we were interested in. Then we worked with Russell when we arrived. We knew what we wanted before we got there - He showed us what he had, we narrowed it down to 2 - did a couple of test drives. Made our offer and some negotiating - but over all - we were happy with his help. The dealership has a lot of vehicles - people you work with all seem to be very friendly and helpful. I would recommend the dealership and dealing with Russell. We communicated via Email after we left the dealership and made all of the final arrangements - went pretty smooth. Thank You Russell.... We are very happy with the 2018 Jeep Grand Cherokee Overland More

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No Pressure Russell Ledoux was the salesperson who guided me through the process of buying a Chrysler 300 Saturday, January 19, 2019. Russell was helpful and inf Russell Ledoux was the salesperson who guided me through the process of buying a Chrysler 300 Saturday, January 19, 2019. Russell was helpful and informative without pressuring me into making a sale during my visit to the dealership. It was a cold day with a snowstorm heading to the area but Russell let me take as much time as I needed to make sure I was comfortable with the features of the car I was interested in purchasing. It was a long process but Russell made the experience very pleasant with a hot coffee and later a complimentary lunch while my car was being detailed so I could take possession within an hour of completing the purchase agreement. I would recommend Russell to family and friends. This is my third vehicle purchase at this dealership and I expect to continue to be a future customer for maintenance and eventually another vehicle More

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Excellent Experience with the Imperial Jeep Dealership I would highly recommend Imperial Jeep in Mendon, MA. I had a great experience throughout my process of leasing a new Jeep Grand Cherokee Limited. The I would highly recommend Imperial Jeep in Mendon, MA. I had a great experience throughout my process of leasing a new Jeep Grand Cherokee Limited. The sales team Mike Penner (General Mgr.), J.P. Carlo, Aaron Jacobs (Sales Managers), Salesman Extraordinaire (Mr. Frank Dumas) and Rami Awad (Business Mgr.) made my lease experience enjoyable, simple and stressless!!. Sales,Service and Rental are all fantastic and make this a Five Star Dealership in my opinion. Don't hesitate give them a try. Thanks Imperial Jeep More

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No pressure experience!! My salesman, Frank Dumas, was so friendly and knowledgable, and the process of test-driving and signing papers was quick and easy. I would absolutely My salesman, Frank Dumas, was so friendly and knowledgable, and the process of test-driving and signing papers was quick and easy. I would absolutely use any Imperial dealer again. More

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