Aaron Lang
Aaron Lang at Blake Ford
Refer Me

Aaron Lang | Page 2

Service Advisor

Blake Ford

1011 Armory Drive
Franklin, VA 23851

Contact Me
4.6
27 Reviews
4.6

27 Reviews

Write a Review

27 Reviews of Aaron Lang

April 01, 2024

Dealership Rating
Employee Rating

The staff I spoke with were informative and polite. I'm confident the work was done correctly. Also bought a new vehicle when I was there. More

by jbstutts17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely , Tal Drewry was great as the salesperson.

Apr 02, 2024

Blake Ford responded

Thank you so much for the great review! We love hearing it! Thank you for being the most important part of our business. We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you!

March 31, 2024

Dealership Rating
Employee Rating

Pleasant employees and good service. Service employees are always very friendly. Waiting areas are clean More

by nancypb2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely

Apr 02, 2024

Blake Ford responded

Thanks for the great review! We love hearing about your pleasant experiences with us! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

March 30, 2024

Dealership Rating
Employee Rating

Perfect every time. .price on other services are way over the top.which makes Mr go elsewhere for that particular service needed More

by keith.j.krause0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerry Givens, Shawn McNeely, Wesley Anderson , Jonathan Foley, Bonnie

Apr 03, 2024

Blake Ford responded

Thanks for your review, Keith. We're very happy to hear that you had a good experience. We strive to provide excellent customer service, and we're glad that this was the case for you! We would love to hear more about the price concerns you have. Please call us directly. Thank you. Sincerely, The Aschenbach Ford Team

March 19, 2024

Dealership Rating
Employee Rating

YOU FOUND AND FIXED THE PROBLEM THAT TWO OTHER DEALERSHIPS WERE NOT ABLE TO FIND OR FIX CORRECTLY WHILE I WAS TRAVELING. ONCE AGAIN, YOU HAVE REINFORCED MY TRUST IN YOUR SERVICE AND PARTS DEPARTM More

by leedcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely , Jonathan Foley

Mar 22, 2024

Blake Ford responded

Thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Sincerely, The Aschenbach Ford Team

March 17, 2024

Dealership Rating
Employee Rating

I have seen some improvement with the situation that my car was having which tells me that my car really needed a complete alignment. I will always come to Blake for alignment service. More

by bowers00story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely

Mar 20, 2024

Blake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aschenbach Ford Team

March 15, 2024

Dealership Rating
Employee Rating

Dropped the car off for a state inspection. I was notified that there was also a recall notice about an update to the braking system. Both of these were completed. The car was ready when pro More

by rickyandjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely

Mar 20, 2024

Blake Ford responded

Thank you for reaching out Ricky! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Aschenbach Ford Team

March 07, 2024

Dealership Rating
Employee Rating

Great to work with. Love the bring to home delivery service. Nice people. Will definitely bring our fusion to Blake again. More

by DISAPPEAR327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn McNeely

Mar 12, 2024

Blake Ford responded

Thank you for this amazing review of your service experience! We really appreciate your business. Sincerely, The Aschenbach Ford Team

March 06, 2024

Dealership Rating
Employee Rating

I had an appointment with them at 9:30. By 10:15 my vehicle had been looked at and the problem was found. Kept me informed of what was going on the entire time and what it would take to fix More

by pjernigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Blake Ford responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Aschenbach Ford Team

January 08, 2024

Dealership Rating
Employee Rating

The service was very good. Aaron was very personable and knowledgeable. He made me feel like a valued customer. More

by lynnfields08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 04, 2024

Dealership Rating
Employee Rating

Quick and good service went the extra mile to check a loose gas line and tighten More

by wcu8205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes