I would recommend, with a caveat to be very careful about
what you’re getting yourself into. The quality of work is excellent. However, on my recent visit, I believe they misdiagnosed my issue on a chassis r
what you’re getting yourself into. The quality of work is excellent. However, on my recent visit, I believe they misdiagnosed my issue on a chassis restriction error. They originally thought it was an air ride bag leaking. After $1000, the air popped up less than a half mile down the road. I u-turned, took the car back to find out it was a compressor issue. Another $2125. However, they credited to $1,700. Told me the air ride bag needed to be replaced anyway. Causes me to be very skeptical next time. Had I known it would’ve been a $3000 repair, I may have traded the car in. There cost a repair as much lower than $3000 and they could’ve sold a different car.
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by philliprcowles
Jul 19, 2022 -
BMW of Salem responded
Hi Phillip –
While I’m pleased to see our team was able to solve the issue you were experiencing with your vehicle, I regret to read of your hesitations. When you have a moment, please give me a call. I would be happy to provide further clarification.
971-273-4377
Chase Petersen
Service Manager
Great and quick customer service.
Ready for me when showed up and washed car throughly.
Ready for me when showed up and washed car throughly.
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by lcasian1234
Jul 11, 2022 -
BMW of Salem responded
Hello, thank you for choosing BMW of Salem! Our team is happy to have been readily available upon your arrival and we are glad to see you appreciated the cleanliness upon return.
Always very helpful and detailed in their work.
The waiting room has plenty of amenities while you wait.
The waiting room has plenty of amenities while you wait.
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by Cbbun
Jun 21, 2022 -
BMW of Salem responded
We take great pride in providing helpful and detail-oriented work for valued customers. BMW of Salem appreciates your business and looks forward to being of service to you again!
BMW Salem Office was very proficient, professional and
friendly.
I recommend them highlyto anyone who seeks help.
friendly.
I recommend them highlyto anyone who seeks help.
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by Tomoko Gersch
Jun 20, 2022 -
BMW of Salem responded
Thank you for the high recommendation for the team here at BMW of Salem. We are so pleased to see you had a professional and friendly experience.
Jun 21, 2022 -
Tomoko Gersch responded
Yes, I certify that I have written the above review.
As always, everyone was friendly and professional.
I was out of town and my wife had an emergency with the engine getting hot. They treated her respectively and communicated with me regarding the repa
I was out of town and my wife had an emergency with the engine getting hot. They treated her respectively and communicated with me regarding the repairs. Thank you guys, much appreciated!
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by Garey
Other Employees Tagged:
Gary Glaze
, Jessie was great - Five stars for her as well!
Jun 18, 2022 -
BMW of Salem responded
Garey, we here at BMW of Salem are pleased to have been able to help with your engine troubles. We strive to always provide the best communication and respect to our customers. We are delighted to have you as a happy and valued customer.
Work always done perfectly the first time.
Aaron, service technician, always pleasant to deal with and knowledgeable.
Aaron, service technician, always pleasant to deal with and knowledgeable.
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by Dinka
Jun 11, 2022 -
BMW of Salem responded
Hello Dinka,
Your safety and satisfaction are our top priorities, and we truly thank you for complimenting our work. Aaron will sincerely appreciate the compliments and all of us here at BMW of Salem look forward to continue caring for your vehicle.
BMW is a best place for fix your car, it has a good
service and a pleasant atmosphere.
service and a pleasant atmosphere.
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by Gabriel.l2010
Jun 06, 2022 -
BMW of Salem responded
Hello Gabriel,
Thank you for your business and thoughtful feedback. It's our pleasure to help care for your car at BMW of Salem and we look forward to your next service.
Repair was completed on time and at the estimated price.
Service persons were amicable and professional.
Service persons were amicable and professional.
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by Randy
Other Employees Tagged:
Danielle Goldman
May 19, 2022 -
BMW of Salem responded
Hi Randy,
Thank you very much for choosing BMW of Salem to care for your vehicle. We're happy to see you enjoyed timely, amicable and professional service from our team and we look forward to assisting you again in the future.
Joe in Service was absolutely fantastic to work with, he
was very helpful and friendly. The service technicians Kenny and Shawn were amazing, they explained everything in detail and were very knowledgeable.
was very helpful and friendly. The service technicians Kenny and Shawn were amazing, they explained everything in detail and were very knowledgeable. Everyone at the dealership was very friendly and nice. Keep up the good work BMW of Salem, I will always bring my car here!
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by ayalameno
May 13, 2022 -
BMW of Salem responded
Thank you for the great review! We will be sure to share this feedback with Joe, Kenny, and Shawn. We truly appreciate you taking the time to share your experience with us!
Aaron does an excellent job for me when I come in, even
if its just to ask a question about my BMW. Give him a raise!!!
if its just to ask a question about my BMW. Give him a raise!!!
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by Tim
May 13, 2022 -
BMW of Salem responded
Hi Tim,
Thank you very much for working with Aaron and the BMW of Salem team. He'll be happy to hear you've enjoyed his client care and love the part about the raise, we're sure. Travel safe and we'll see you again down the road!