They went above and beyond trying to resolve an issue for
me and did not charge me inappropriately.
me and did not charge me inappropriately.
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by Kdeering32
Service Price Transparency
Aug 14, 2023 -
BMW of Salem responded
Hello,
Our team is dedicated to going above and beyond for our customers. It makes us happy to know our standards of service were met at your recent visit. We appreciate your wonderful review and look forward to serving you again down the road here at BMW of Salem!
HAD 930 APPT.
WAS THERE BY 920 WAS NOT READY UNTILL 130 PM. 4HRS FOR FRONT END ALLIGHMENT SEEMS LIKE A 2 HR JOB
WAS THERE BY 920 WAS NOT READY UNTILL 130 PM. 4HRS FOR FRONT END ALLIGHMENT SEEMS LIKE A 2 HR JOB
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by albejensen42
Service Price Transparency
Aug 14, 2023 -
BMW of Salem responded
Hello Albe,
I regret to see the wait time you experienced during your recent service despite having made an appointment. I can assure you this is not the experience we hope to provide and hope you will allow our team the opportunity to regain your full confidence in the near future. Should you wish to discuss further, please reach out to me directly. I would be happy to speak with you.
971-273-4377
Chase Petersen
Service Manager
As a dealership in BMW in Salem is service oriented he
creates a great customer experience.
The service department is the best service department I have dealt with in the last 40 years it is because of t
creates a great customer experience.
The service department is the best service department I have dealt with in the last 40 years it is because of the service department that I bought a new BMW. I would recommend to anyone to use a BMW in Salem as your dealership. I purchased a BMW instead of, a vehicle BMW does not build because I wanted to do business with this dealership. Aaron, the BMW service rep is absolutely the best representation of this company’s customer service experience
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by Mike
Service Price Transparency
Aug 09, 2023 -
BMW of Salem responded
Thank you for taking the time to share your story, Mike! We couldn't be more pleased to read that it is because of the level of care our team has provided that you chose to make your next BMW purchase right here at BMW of Salem. Working with you is a pleasure and we look forward to many more opportunities to do so down the road.
Excellent Service Department courteous on time and very
professional. Service advisor advisor did an excellent job!
professional. Service advisor advisor did an excellent job!
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by RJ.cityinfo
Service Price Transparency
Aug 04, 2023 -
BMW of Salem responded
Hello RJ,
Our service team greatly appreciates you taking the time to share this positive feedback in reagards to your vehicles recent service here at BMW of Salem. We are happy to have provided quality and efficient work. For any future needs, please continue to keep us in mind.
I have owned BMWs for twenty-two years and am two years
into my third vehicle. BMW vehicles are reliable and travel well for many years. I always use BMW of Salem for purchase and service.
into my third vehicle. BMW vehicles are reliable and travel well for many years. I always use BMW of Salem for purchase and service.
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by Yogini Linda
Service Price Transparency
Jul 03, 2023 -
BMW of Salem responded
We truly appreciate your loyalty to our team here at BMW of Salem, Linda. Thank you for taking the time to share these kind words, our team looks forward to your next visit.
Very easy to schedule my appointment, easy check in
process. Explained all features and services. Very satisfied.
process. Explained all features and services. Very satisfied.
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by sar602
Service Price Transparency
Jun 30, 2023 -
BMW of Salem responded
Thank you for scheduling your service with our team at BMW of Salem. We are more than happy to have remained communicative and informative throughout the duration of your visit. If there is anything our team can do to help in the future please don't hesitate to reach out.
Jun 30, 2023 -
sar602 responded
Thank you, I will.
Came in to get my tires done, Aaron was very pleasant to
work with he kept me up to date the whole time. I will be back. Thank you Aaron
work with he kept me up to date the whole time. I will be back. Thank you Aaron
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by mannytami
Service Price Transparency
Jun 26, 2023 -
BMW of Salem responded
We are so pleased to hear that Aaron and the team at BMW of Salem provided a pleasant experience for you. It was a pleasure to assist you and we look forward to seeing you next time.
Very helpful, and very professional.
Aaron always communicates well with me on any issues for my car. The loaner service is a great perk, as I live 30 minutes from the dealership.
Aaron always communicates well with me on any issues for my car. The loaner service is a great perk, as I live 30 minutes from the dealership.
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by kkn
Service Price Transparency
Jun 12, 2023 -
BMW of Salem responded
We appreciate you choosing to bring you vehicle in for service here at BMW of Salem despite the travel time to our location. Ensuring the service you received is helpful, professional and convenient is the least we could do. For all your future service needs, we look forward to having you back at BMW of Salem.
Brought in my F30 for an oil change and the team found an
oil leak and a bulging coolant hose. They knew I was about to drive across the country to Iowa and did a great job completing the repair in time for
oil leak and a bulging coolant hose. They knew I was about to drive across the country to Iowa and did a great job completing the repair in time for me to leave when i originally planned to.
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by loganroth717
Service Price Transparency
Jun 09, 2023 -
BMW of Salem responded
Logan, we were glad you decided to come in for an oil change before your trip, and happy to have worked diligently to ensure you could stay within your timeline. Enjoy your trip and don't hesitate to reach out for any future needs.
Aaron took care of our car from start to finish.
He helped expedite parts that needed to be ordered to help with out time sensitive repairs. He was also very responsive to my overly frequent message
He helped expedite parts that needed to be ordered to help with out time sensitive repairs. He was also very responsive to my overly frequent messages. Thanks Aaron!
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by w_family
Service Price Transparency
Jun 09, 2023 -
BMW of Salem responded
Thank you for thinking of our team at BMW of Salem when your vehicle was in need of service. We will be sure to share your thanks with Aaron for his timely and communicative service. Until your next service is due, safe travels!
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