Aaryn Remmel

This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

Report | Print

This is my 3rd vehicle I bought from Boucher Nissan in Greenfield. The sales and service of my vehicles has been top notch since the beginning! Greenfield. The sales and service of my vehicles has been top notch since the beginning! More

by Mike K Verified Customer Verified Customer

Report | Print

Gordie Nissan is very nice an kind they does very good work and they are honest. They are my car doctor and his name is Duke! work and they are honest. They are my car doctor and his name is Duke! More

by JCGRAYER1951 Verified Customer Verified Customer

Report | Print

The staff was well attentive to me regarding my vehicle. Staff kept me updated on the progress of my vehicle. The staff is very pleasant. Overall, everyone did a great job. Staff kept me updated on the progress of my vehicle. The staff is very pleasant. Overall, everyone did a great job. More

by GWMSJR9423 Verified Customer Verified Customer

Report | Print

Great service always, I would continue and advise others to come to this one. THANK YOU!!!!! to come to this one. THANK YOU!!!!! More

by JALANICARROL87 Verified Customer Verified Customer

Report | Print

Great service always, I would continue and advise others to come to this one. THANK YOU!!!!! to come to this one. THANK YOU!!!!! More

by JALANICARROL87 Verified Customer Verified Customer

Report | Print

Music in the waiting area was terrible They need a mix of music not just for 20 year olds music not just for 20 year olds More

by Chevy Verified Customer Verified Customer

Report | Print

The technicians are informative, helpful, & courteous - Aaron & Quintin have been great. The waiting room has a great tea selection. Aaron & Quintin have been great. The waiting room has a great tea selection. More

by Faith P Verified Customer Verified Customer

Report | Print

Time frames are not accurate. I was told it would take an hour to an hour 15 for my oil change. It took two hours for an oil change. That is ridiculous when you have a scheduled a I was told it would take an hour to an hour 15 for my oil change. It took two hours for an oil change. That is ridiculous when you have a scheduled appointment. I feel like a customerstime is not valued in their customer service department. More

by Lentzb33brianna Verified Customer Verified Customer

Report | Print

The best service in the city. Everyone is so nice and kind they know how to make me feel like I'm the only customer in the room. Everyone is so nice and kind they know how to make me feel like I'm the only customer in the room. More

by ffinchIII Verified Customer Verified Customer

Report | Print