Abby Bacon

Amazing friendly staff and amazing communication and excellent service … always doing exactly what needs to be done excellent service … always doing exactly what needs to be done More

by MARC50 Verified Customer Verified Customer

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10 stars. Fixed the car. Fixed the "customer service disaster." That is my quote when talking with the service advisor Kyle Portis. I told him to talk with Fixed the car. Fixed the "customer service disaster." That is my quote when talking with the service advisor Kyle Portis. I told him to talk with his manager Abby Bacon early and often. They have the best data on my 2014 Sonic. They have the best parts for my car. Kyle and Abby are extremely knowledgeable, persevering, and care enough to make it right. 5 star service. 5 star service recovery. More

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Very professional, a true expert to his craft. If you want quality service I highly recommend Kevin kinney If you want quality service I highly recommend Kevin kinney More

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The staff was wonderful! My finance person Tobias got my papers done quickly even though it was late and there were other customers! All around recommend 💕 My finance person Tobias got my papers done quickly even though it was late and there were other customers! All around recommend 💕 More

by Alteria Verified Customer Verified Customer

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Efficient and was super helpful in finding what I needed. Went out of the way to help me get the part hard to find and helped w making sure everyone else knew what I needed. Super patient w my issues. Also t Went out of the way to help me get the part hard to find and helped w making sure everyone else knew what I needed. Super patient w my issues. Also told me I could call any time w questions regarding anything I needed. She went out of her way for me. More

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May 2025: Abysmal service department experience at McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmiss McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmission". McLoughlin Chevrolet had our car from May 1 to May 22. - After the first backordered parts replacement, the vehicle failed final inspection two different times, resulting in delays due to backordered parts. - When returned to us, we noticed the same whine in the transmission. - We took it to a GMC dealer down the street from McLoughlin Chevrolet. - Within hours, the GMC dealer called to tell us they found metal shavings in the transmission fluid, most likely from grinding gears in the transmission, which is what is causing the "whiny sound". And they said the prior maintenance team had overfilled the transmission fluid. - Now we have been without our vehicle for another 3 weeks because McLoughlin Chevrolet missed the fact that the transmission needed to be replaced. On top of that, while our 3-row vehicle was being incorrectly diagnosed for 3 weeks, McLoughlin Chevrolet gave us a smaller, 2-row EV that could not be charged at our house. But, they did offer for us to bring it to the dealer to be charged up during the 3 weeks…not helpful. More

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Friendly and efficient. This dealership met my unique needs. I would definitely recommend to my friends. This dealership met my unique needs. I would definitely recommend to my friends. More

by Troy Gittings Verified Customer Verified Customer

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Abby was very helpful and polite when I came in to pick up some parts. She directed me to the parts department and chatted as she walked me over. All in all a great experience. up some parts. She directed me to the parts department and chatted as she walked me over. All in all a great experience. More

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In the past, the process of buying a car or getting it serviced would always bring so much stress to me as a woman who has a very demanding schedule. Everything changed when I met Abby 15 years ago. Worki serviced would always bring so much stress to me as a woman who has a very demanding schedule. Everything changed when I met Abby 15 years ago. Working with Abby and her team gave me such a sense of peace and trust in the process. She’s always so accommodating to my busy schedule and an excellent communicator! Her sense of humor also makes every interaction fun and personable. The communication and interactions I’ve had with her team over the years have always been positive and really reflect such a strong sense of pride & ownership in their work. I would never go anywhere else and highly recommend working with Abby! More

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Abby handled all my cars needs while being kind through a stressful time! Will be coming back for any of my cars needs from now on. stressful time! Will be coming back for any of my cars needs from now on. More

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