Abby Bacon

May 2025: Abysmal service department experience at McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmiss McLoughlin Chevrolet with a warranty issue on a 2023 large SUV. - The service department took 3 weeks to incorrectly diagnose our "whiny transmission". McLoughlin Chevrolet had our car from May 1 to May 22. - After the first backordered parts replacement, the vehicle failed final inspection two different times, resulting in delays due to backordered parts. - When returned to us, we noticed the same whine in the transmission. - We took it to a GMC dealer down the street from McLoughlin Chevrolet. - Within hours, the GMC dealer called to tell us they found metal shavings in the transmission fluid, most likely from grinding gears in the transmission, which is what is causing the "whiny sound". And they said the prior maintenance team had overfilled the transmission fluid. - Now we have been without our vehicle for another 3 weeks because McLoughlin Chevrolet missed the fact that the transmission needed to be replaced. On top of that, while our 3-row vehicle was being incorrectly diagnosed for 3 weeks, McLoughlin Chevrolet gave us a smaller, 2-row EV that could not be charged at our house. But, they did offer for us to bring it to the dealer to be charged up during the 3 weeks…not helpful. More

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Friendly and efficient. This dealership met my unique needs. I would definitely recommend to my friends. This dealership met my unique needs. I would definitely recommend to my friends. More

by Troy Gittings Verified Customer Verified Customer

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Abby was very helpful and polite when I came in to pick up some parts. She directed me to the parts department and chatted as she walked me over. All in all a great experience. up some parts. She directed me to the parts department and chatted as she walked me over. All in all a great experience. More

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In the past, the process of buying a car or getting it serviced would always bring so much stress to me as a woman who has a very demanding schedule. Everything changed when I met Abby 15 years ago. Worki serviced would always bring so much stress to me as a woman who has a very demanding schedule. Everything changed when I met Abby 15 years ago. Working with Abby and her team gave me such a sense of peace and trust in the process. She’s always so accommodating to my busy schedule and an excellent communicator! Her sense of humor also makes every interaction fun and personable. The communication and interactions I’ve had with her team over the years have always been positive and really reflect such a strong sense of pride & ownership in their work. I would never go anywhere else and highly recommend working with Abby! More

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Abby handled all my cars needs while being kind through a stressful time! Will be coming back for any of my cars needs from now on. stressful time! Will be coming back for any of my cars needs from now on. More

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Abby is the epitome of professionalism. Her customer service skills are second to none and every experience with her is always great. Abby is very empathetic to your needs and easy to work Her customer service skills are second to none and every experience with her is always great. Abby is very empathetic to your needs and easy to work with. More

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Abby is the literal best! Such a wonderful person who goes above and beyond for her customers. I’m so glad we got the chance to meet her because she made our experience a grea Such a wonderful person who goes above and beyond for her customers. I’m so glad we got the chance to meet her because she made our experience a great one. We recommend her to anyone. Thanks again Abby! More

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Abby is the absolute best! The customer service that you receive from her is always top notch! I never have to worry about anything when I bring my vehicle to her because I k The customer service that you receive from her is always top notch! I never have to worry about anything when I bring my vehicle to her because I know she will always take care of everything in a professional, timely manner. More

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Great customer service and took care of all the concerns I had with my truck. I will definitely be going back for service in the future. I had with my truck. I will definitely be going back for service in the future. More

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We have been Abby’s customers for over 20 years. She is always available, attentive and very knowledgeable, thorough, caring and fun. She always makes sure that we are completely satisfied, which we She is always available, attentive and very knowledgeable, thorough, caring and fun. She always makes sure that we are completely satisfied, which we always are. Thank you, Abby, for everything you have done for us. We appreciate you! More

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