Abdul Durvesh | Page 3

The sales team at Bettenhausen was great—friendly, helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care about their customers once they have your money. We’ve been dealing with major issues on BOTH our new 2025 Jeep and Ram since September 27, and as of November 18, both vehicles are STILL sitting in their shop with zero updates, zero accountability, and no real urgency from anyone in management. Over the past seven weeks, we’ve been bounced around from person to person, given conflicting information, and left to chase answers and solutions ourselves. Promises of communication and timely repairs have been broken repeatedly. Leadership has shown no ownership of the problems, leaving us frustrated, stressed, and completely ignored. The only person who has actually cared is Franco, the Service Director, who has consistently stepped up to communicate honestly, follow through, and fight to get both vehicles repaired correctly. If it weren’t for him, this nightmare would be even worse. If you value your time, money, and peace of mind, do not buy or service here—once the ink is dry, upper leadership disappears, and you are left to deal with this mess on your own. See all up to date calls and text and both vehicles are still at bettenhausen and not in my driveway. Grand Totals • Calls: 64 • Texts: 22 • Emails: 19 Overall total of all communications: 105 More

by Ashley Verified Customer Verified Customer

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Thank you Bettenhausen for everything! We love our two new vehicles. The sales team was amazing 100% recommend Jose & Abdul. We love our two new vehicles. The sales team was amazing 100% recommend Jose & Abdul. More

by Jose Campos Verified Customer Verified Customer

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The best fast got me in and out in no time thank you! !! Faster best !! Faster best More

by bigtowstowing Verified Customer Verified Customer

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Great place to buy fast friendly outstanding customer service i would recommend to all friends and family service i would recommend to all friends and family More

by boreman2011 Verified Customer Verified Customer

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Great location near 355, helpful insightful staff, jamie was candid honest and thorough the entire process was candid honest and thorough the entire process More

by benbenson Verified Customer Verified Customer

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It took over 3 hours for an oil change and coolant flush. What’s the purpose of an express lane for routine maintenance if it takes so long? And when I wanted to test drive a vehicle to help the time pass by What’s the purpose of an express lane for routine maintenance if it takes so long? And when I wanted to test drive a vehicle to help the time pass by the battery was dead and it was the only vehicle available. The snacks were a really nice touch and the customer service was decent. More

by airronic Verified Customer Verified Customer

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Very professional and easy to work with definitely the best dealership experience that I have had best dealership experience that I have had More

by quintezmb Verified Customer Verified Customer

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The customer service is the best I have experienced with any dealership. Darnell was great and a pleasure to work with and Abdul was great and helpful as well. I would recommend to family and friends and wo any dealership. Darnell was great and a pleasure to work with and Abdul was great and helpful as well. I would recommend to family and friends and would consider using again in the future. 10 out of 10 service! More

by dsb9504 Verified Customer Verified Customer

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So far so good. Great service thank you again!!dodge ev yes sir what a awesome car Great service thank you again!!dodge ev yes sir what a awesome car More

by TAGT1 Verified Customer Verified Customer

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Brittany, Darnell, and Abdul where all great to work with . Doing most of the work online and through emails was a great experience. Would highly recommend buying your new car or truck from Bettenhausen Ram . Doing most of the work online and through emails was a great experience. Would highly recommend buying your new car or truck from Bettenhausen Ram of Lockport . More

by Chuck Verified Customer Verified Customer

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