Abe Kittaneh | Page 23

Horrible experience! My father-in-law has been in the car business for 40 years and was the one who encouraged me to write this. They are unprofessional, uncommunicative, My father-in-law has been in the car business for 40 years and was the one who encouraged me to write this. They are unprofessional, uncommunicative, rude, fake marketing and the GM, store manager and salesperson are bad people. They are a big company, very little communication between people and departments, and every time we called, we received different answers. Long story short-we signed paperwork beginning of November and put $5,000 down, there was a list of items that they agreed to fix, and we were given no timeline. We checked in often receiving different answers and updates. The salesperson was having a family issue, so when he didn't answer, we called the store for updates. Over a month later they said all items were completed except for one (which we received an IOU for), and they informed me the car needed to be picked up ASAP or the deal would be unwound (which I had never heard such a demand, especially since we had been waiting on them). We went to pick it up, as requested, all items agreed upon were NOT complete. A rear reflector taillight was broken, and the car had not been cleaned; old sunglasses, hair ties, wrappers and the previous owner's PERSONAL info and insurance was still in the car. The salesperson apologized, said it was an oversight, and he would rectify the situation. The next day they called and informed me they were canceling our deal. I asked to speak to a manager and was told I wouldn't be getting a call back and was hung up on. At no point did they EVER tell me the day we attempted to pick up the vehicle that if we didn't take it that day, they would unwind the deal. The GM, Abe, called us annoying, mocked us, said my husband threatened him, we called too much, and he was losing money on the car. After we got an attorney involved, they said they can "give" us the car-not like we were paying $60k for it....VERY rude, condescending, and the prices online are only listed to get you in the door. Also, get all communication in writing- they try to pull old emails unrelated to recent communication and use that against you. More

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Always the best. Attentive and knowledgeable. And services are done at a fair price every time. Attentive and knowledgeable. And services are done at a fair price every time. More

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Called the dealer, quoted us MSRP over the phone. .They lied. about price. Condescending salesperson. .They lied. about price. Condescending salesperson. More

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I was satisfied with their service and communications. I would highly recommend Huntley Ford to others. I would highly recommend Huntley Ford to others. More

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Staff is very friendly and keeps us informed about the work that is being done. Very nice waiting area. Prices are very reasonable. work that is being done. Very nice waiting area. Prices are very reasonable. More

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I’ve never had an issue in the quick lane. Always have been informed of actual wait time , no lies. Always have been informed of actual wait time , no lies. More

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Extremely customer service oriented and trustworthy of work done on vehicles. I have a Ford dealership closer to my home in DeKalb, but have not been happy with their server nor customer interactions. Wh work done on vehicles. I have a Ford dealership closer to my home in DeKalb, but have not been happy with their server nor customer interactions. Which is why I have continued to drive extra miles to Huntley’s location for the last 6 years. More

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Bait and switch - do not waste your time driving any amount of distance to trade in your vehicle. Though Huntley uses Kelly Blue Book (KBB) on their website to assess your cars value, when you get to th amount of distance to trade in your vehicle. Though Huntley uses Kelly Blue Book (KBB) on their website to assess your cars value, when you get to the dealership they use a different source that only offers wholesale price. This results in a material price discrepancy that if known on the front end would have saved me a lot of time. It is required to deal in person at this dealership and they would not discuss anything over the phone. Trade in value, as the term implies, is what I should expect a dealership to offer when I am trading. Huntley also is a huge fan for overcharging fees at the end of the transaction. Plan for an 5-8% markup for "Dealer Prep and Delivery". I was looking at a newer vehicle and it looked like it had not been detailed after taking delivery from the auction. There was also a ton of cosmetic body work (scratches and whatnot) that could have easily been taken care of before offering it for sale. This tells me that they did nothing to earn that prep fee and argued that it should be removed. This is not the first car I had purchased from Huntley and was able to get this waived in the past, but its not a guarantee in all situations. Great selection, I wont ignore that, however be careful and be prepared to have an unnecessary conversation. More

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Thank to Rob lisuder for the trucks the truck i bought from you you guys are awesome from you you guys are awesome More

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The staff at Huntley Ford were very professional and knowledgeable. They answered all my questions. knowledgeable. They answered all my questions. More

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