Abe Kittaneh | Page 8

I have reached out to Huntley Ford numerous times—no less than 10 conversations—with their sales/call center regarding the purchase of a 2024 BMW. I live approximately seven hours from the dealership, yet th than 10 conversations—with their sales/call center regarding the purchase of a 2024 BMW. I live approximately seven hours from the dealership, yet their only response seems to be, “What time can you stop by and see the vehicle?” When I ask for the total price including all dealer fees, I receive the same scripted response every time: “It’s the cost of the vehicle including all standard and applicable fees.” I’ve repeatedly asked for a breakdown of those fees or even a simple emailed quote with the total cost so we can agree on a price before I make the long trip—but it’s like speaking a foreign language. My last interaction was with Kelly, who could not deviate from the script regardless of what I asked—even for a simple yes or no answer. It’s astonishing that a major dealership can operate with such a complete lack of customer service. Ford should be embarrassed to have their name associated with this store. I strongly recommend that anyone considering doing business with Huntley Ford stay far away. More

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Please don't award shady dealers with your business, steer clear of Huntley Ford. They refuse to provide an OTD number upfront, and won't disclose their fees - which even their good reviews indicate ar steer clear of Huntley Ford. They refuse to provide an OTD number upfront, and won't disclose their fees - which even their good reviews indicate are outrageous. Tried 3 times to work with them over the phone, they are the one and only dealer I've spoken with who refuse to work a deal remotely - That won't work for someone like me who would have to travel in. Policies like that can mean only one thing... run. More

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When I visited the dealership, my consultant suggested we test-drive the Bronco Sport off-road. We took it to a nearby dirt road with some hills. He demonstrated all the four-wheel-drive modes and explained test-drive the Bronco Sport off-road. We took it to a nearby dirt road with some hills. He demonstrated all the four-wheel-drive modes and explained how to save fuel in the city. Also, during the inspection, I noticed a weak air conditioner, so they immediately called a technician who topped off the freon in 15 minutes. A month later, they replaced the wiper blades for free; it turned out they were covered under warranty. More

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Huntley Ford always meets my standards. Always very reliable and great communication. Great customer service, recommended. Always very reliable and great communication. Great customer service, recommended. More

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I’ve been in the car for 27 years and I sent my family over to see Joon over at Huntley Ford. Of course he took great care of them and of course we will send them some more in the future. Thank you you gu over to see Joon over at Huntley Ford. Of course he took great care of them and of course we will send them some more in the future. Thank you you guys.! More

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Joon was awesome in the car buying process! He made everything so simple, straightforward and no short cuts! Absolutely amazing car buying experience, offered me juice, water and donuts He made everything so simple, straightforward and no short cuts! Absolutely amazing car buying experience, offered me juice, water and donuts More

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my and my family came it to this ford and it was amazing our sales men joon was great and the costumer service was amazing our sales men joon was great and the costumer service was amazing More

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I contacted Huntley Ford for a personalized quote. My consultant demonstrated in-depth product knowledge, preparing a comparison chart of the cost of a Ford Bronco and Explorer for five years, includi My consultant demonstrated in-depth product knowledge, preparing a comparison chart of the cost of a Ford Bronco and Explorer for five years, including insurance and fuel. I accidentally damaged a wheel during a test drive, but the dealership arranged an additional test drive under similar conditions for my peace of mind. I highly recommend them for their friendly attitude and willingness to go far beyond standard service! More

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I'd like to thank manager Abe for her professional approach. She arranged a test drive along my daily route so I could evaluate the comfort in real-world conditions. A week after purchasing the car, I approach. She arranged a test drive along my daily route so I could evaluate the comfort in real-world conditions. A week after purchasing the car, I noticed a problem with the multimedia system. The service center fixed it in two hours, no questions asked, and provided a replacement car. Despite the minor technical issues, the level of customer care and speed of resolution were impressive; I'll be using them again! More

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I was most impressed by the way my sales manager, David, arranged a Ford Explorer overnight test drive, allowing me to thoroughly evaluate its suitability for weekend family trips. Everything went smoothly, arranged a Ford Explorer overnight test drive, allowing me to thoroughly evaluate its suitability for weekend family trips. Everything went smoothly, although the office was noticeably understaffed, which meant I had to wait longer for the paperwork to be processed. However, they did give me a complimentary set of all-weather floor mats, demonstrating their customer-focused approach. More

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