Abel Talbo | Page 4

Superb! Considering being taken in at very short notice and having to work with a new advisor. I'm beyond grateful to have the Acura team work on my vehicle n Considering being taken in at very short notice and having to work with a new advisor. I'm beyond grateful to have the Acura team work on my vehicle needs. I WILL NEVER OWN any other brand of cars again. Great work y'all! So thankful 🙏🏼 for the support. More

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Amazing service department I’m driving my 6th Acura and will continue mostly due to Tempe Acura’s amazing service department. I’ve owned lots of cars, and many makes and model I’m driving my 6th Acura and will continue mostly due to Tempe Acura’s amazing service department. I’ve owned lots of cars, and many makes and models. Dealerships service departments usually leave people stressed but not Tempe Acura. I’d highly recommend them. More

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Excellent Service I love everything about my Acura dealership! The service is the best around but more than that, is the excellent and awesome service I receive from Br I love everything about my Acura dealership! The service is the best around but more than that, is the excellent and awesome service I receive from Brandon Bonds each and every time I call or see him at the dealership! Abel is a great manager too and both make an amazing team! I will definitely buy my next RDX from you all (hopefully in the next year) because of the top notch treatment I continue to receive year after year! No, no one bribed or paid me to say all these nice things, I just want to share the truth about why I will stay with Acura. it's how I'm treated as a person by all the members of the service and sales teams! Oh, and I love my RDX too! More

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Basic maintenance and warranty work Brought my 2018 MDX in for an oil change and an under carriage noise. The service department resolved the noise issue and completed the oil change wit Brought my 2018 MDX in for an oil change and an under carriage noise. The service department resolved the noise issue and completed the oil change with no issues. Thoroughly washed and cleaned my vehicle. Very happy with the staff and technicians at Acura of Tempe. More

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Factory recall Always on time and work takes as long as they say. Car always clean when done. We love having the wait area with wonderful refreshments and snacks. My Always on time and work takes as long as they say. Car always clean when done. We love having the wait area with wonderful refreshments and snacks. My wife loves the cookies too. More

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Quick and easy. I have always been able to schedule quick and easy service which works for my busy work schedule. Always very curious and available for questions as I have always been able to schedule quick and easy service which works for my busy work schedule. Always very curious and available for questions as well. More

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New to area and recommend this dealership I moved to Phoenix from San Antonio, and I had several Acura dealerships to choose for service, so I chose Tempe due to its proximity to my house. I’m I moved to Phoenix from San Antonio, and I had several Acura dealerships to choose for service, so I chose Tempe due to its proximity to my house. I’m glad I did: they’ve been very good to my car, they’ve been courteous to me and my family. I appreciate the level of service we have received with my car, which included a defective paint job that they managed as well a dead battery and typical maintenance. I would recommend them. More

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Efficient This dealership is usually pretty fast and always friendly for the most part. They also break down everything so you don’t end up surprised at the end This dealership is usually pretty fast and always friendly for the most part. They also break down everything so you don’t end up surprised at the end when you have to pay or just to simply understand if you don’t know what you’re doing. More

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Acura of Tempe DAMAGED My Vehicle On 5/22/2019, I brought my meticulously maintained, extremely low mileage RDX to Acura of Tempe for airbag recall repair. My service advisor was Khoa On 5/22/2019, I brought my meticulously maintained, extremely low mileage RDX to Acura of Tempe for airbag recall repair. My service advisor was Khoa Nguyen. When I returned to pick up my vehicle, I found that the steering wheel had extensive gouging and scratching on it that did NOT exist prior to my bringing it in for service. When I brought the damage to Khoa's attention, he "checked with the tech" who serviced my vehicle. Of course, the tech said he "didn't remember" anything (as if the tech would outright admit to damaging a customer's vehicle). Khoa took photos with his phone and promised to email them to the service manager, Abel Talbo, who was coincidentally out that day. He gave me the service manager's card and told me that he would call me the next day. Predictably, I never heard from the service manager, even after calling and leaving him a message. It's clear that Acura of Tempe does not respect or value its customers. I honestly have to wonder if they damaged my car INTENTIONALLY, because I'm a "difficult" customer who demands that her car not be put through the scratch-o-matic carwash at the end of each service. In any case, it's insane that a dealership would risk reputational damage simply to save the cost of a few plastic steering wheel trim pieces. Admit you made a mistake and make it right. How difficult is that? My advice to other customers: Stay far away from this service department. More

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Excellent service and staff Staff are very friendly and professional. Workmanship is outstanding. I am always treated very well. Todd, my service advisor always goes over eve Staff are very friendly and professional. Workmanship is outstanding. I am always treated very well. Todd, my service advisor always goes over everything that was done on my vehicle. More

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