Adam Abdallah | Page 12

Took care of me in a timely manner , very satisfied with the work done on my car. the work done on my car. More

by PDOUGH3 Verified Customer Verified Customer

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My service agent Ken Lubawski was so kind and knowledgeable. He answered all my questions and made sure I was comfortable while I waited for my vehicle to be serviced. I would highly recommend hi knowledgeable. He answered all my questions and made sure I was comfortable while I waited for my vehicle to be serviced. I would highly recommend him to anyone. Thanks for everything Ken! More

by N García-Hernández Verified Customer Verified Customer

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Staff is so takecare the customers and service also fast and good . Thank you Nissan and good . Thank you Nissan More

by WAY.THAR Verified Customer Verified Customer

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When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More

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Professional job. However, the price I was given over the phone was not honored. Also, I was only allowed to use one coupon which I don’t understand. However, the job However, the price I was given over the phone was not honored. Also, I was only allowed to use one coupon which I don’t understand. However, the job was done properly and I’m overall happy. More

by DAF55 Verified Customer Verified Customer

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Helpful friendly honest was very pleased with service and explanation of work that was done explanation of work that was done More

by TWINSDAD613 Verified Customer Verified Customer

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Adam was very helpful and incredibly nice! The team was very fast and super efficient. The team was very fast and super efficient. More

by LANAWARNI23 Verified Customer Verified Customer

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Made appointment for car and it was repaired quickly. The entire process was great car was cleaned when I picked it up. The entire process was great car was cleaned when I picked it up. More

by RRABOLD Verified Customer Verified Customer

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Service was great as usual. Always pleasant and efficient That’s what keeps me coming back. Great service Always pleasant and efficient That’s what keeps me coming back. Great service More

by CYOLI711 Verified Customer Verified Customer

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They did a really good job, excellent service and I did not have to wait for my vehicle for a long period of time. not have to wait for my vehicle for a long period of time. More

by SNEKPEK99 Verified Customer Verified Customer

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