Very professional.
Heat was fixed to my satisfaction. Check in easy and fast. Easy checkout at the end.
Heat was fixed to my satisfaction. Check in easy and fast. Easy checkout at the end.
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by CSMITH85
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2022 -
Bob Rohrman Honda responded
We are very happy to Adam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
overall, it was a great experience.
Adam was super helpful and great at explaining what he planned on doing to my vehicle before and after he did it.
Adam was super helpful and great at explaining what he planned on doing to my vehicle before and after he did it.
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by vdbaker07
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2022 -
Bob Rohrman Honda responded
It's great to hear that Adam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Honda!
They sold me a vehicle that the car fax indicated was
fixed. I wasn’t and when I took it back they told me off. I went and had it assessed by a independent mechanic and it was far more of a problem than
fixed. I wasn’t and when I took it back they told me off. I went and had it assessed by a independent mechanic and it was far more of a problem than initially thought. The routers and brake pads on all wheels were trashed. It costed me an additional 500. They’re trash. Be warned.
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by JONATHANSANDY
Verified Customer
Verified Customer
Dec 07, 2022 -
Bob Rohrman Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Efficient friendly service.
Special order part corrected light issue. Service department seems to want to please customers.
Special order part corrected light issue. Service department seems to want to please customers.
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by BCDEMUMBRUM
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2022 -
Bob Rohrman Honda responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bob Rohrman Honda, we look forward to having you as a valued customer for many years to come!
Always the best!
Ali and the rest of the staff provides first class service! Great job
Ali and the rest of the staff provides first class service! Great job
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by DANIELKEEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ali
Nov 26, 2022 -
Bob Rohrman Honda responded
Daniel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Rohrman Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
I would like to thank the service person who help me
check in my vehicle.
very professional way of explaining the needs my vechicle needed, I felt very satisfied with the job that was perform and the e
check in my vehicle.
very professional way of explaining the needs my vechicle needed, I felt very satisfied with the job that was perform and the excelence that I received every time I take any vehcile.
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by B.ERIK80
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2022 -
Bob Rohrman Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.
Worked through a difficult parts deal on a not house
brand vehicle. Stayed with it and got vehicle repaired
brand vehicle. Stayed with it and got vehicle repaired
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by BCDEMUMBRUM
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2022 -
Bob Rohrman Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Very helpful gentlemen from the service department with
good information relating to my vehicle. Very friendly as well.
good information relating to my vehicle. Very friendly as well.
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by RJPUETZ
Verified Customer
Verified Customer
Oct 25, 2022 -
Bob Rohrman Honda responded
It's great to hear that Adam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Honda!
Always a mediocre experience at Bob Rohrman Honda.
For example, this past service (10/2022) for oil change and tire rotation asked if they could send the Honda through their car wash...In the past, t
For example, this past service (10/2022) for oil change and tire rotation asked if they could send the Honda through their car wash...In the past, the car wash has always been broken or out of soap or any other number of excuses for not sending the vehicle through the car wash. This past time, on a Saturday, they said the car wash was brushless and doesn't get a lot of the grime off...Ok. Still asked them to send it through. When I came to pick up the vehicle, they said the car wash building was locked so they couldn't wash it. This was at least the third time something was wrong with the car wash. Asked to have tires rotated, which it appears they did but makes me wonder as I checked after service and had all 4 valve stem caps on tires. Several days after service, noticed a valve stem cap missing. Checked remaining valve stem caps and they had they were all loose, like they had been threaded on with two turns but not tightened! Missing valve stem cap probably flew off while driving as it was hanging on by a thread, literally. For previous oil changes have received mis-matched valve stem caps on tires. Makes me wonder if they actually rotated the tires or just moved the valve stem caps around from front to back. Always have to check the oil level after oil change because I don't trust them and have to make sure they actually added oil back in after draining old as I don't want to burn up the engine.
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by S.
Verified Customer
Verified Customer
Oct 28, 2022 -
Bob Rohrman Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Very caring and responsive.
Came in with a flat tire, and although they were booked up, they squeezed me in right away. Very grateful.
Came in with a flat tire, and although they were booked up, they squeezed me in right away. Very grateful.
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by frchris93
Verified Customer
Verified Customer
Oct 25, 2022 -
Bob Rohrman Honda responded
Thank you for your business and this review. We're happy to hear Adam and our team were able to serve you and demonstrate our commitment to excellent service. Please let us know if there is anything we can assist you with in the future.
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5 yrs, 4 mos
