Adam Gregory | Page 2

I visited Alderman to get some service done on my 60,000+ 2016 Lexus. I had the 21 point inspection which was free and then an oil change and ended up getting the front brakes put on and an alignment which w 2016 Lexus. I had the 21 point inspection which was free and then an oil change and ended up getting the front brakes put on and an alignment which was spotted during the inspection. Also had good communication with Adam at the front desk and we’ll plan on doing more service and maintenance going forward. Dave W More

by dave Verified Customer Verified Customer

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I felt that Alderman offered the best deals around on vehicles. The car I purchased needed some repairs and the sales manager acted in good faith on all his promises to get my car in great shape. The sho vehicles. The car I purchased needed some repairs and the sales manager acted in good faith on all his promises to get my car in great shape. The shop team is excellent and super friendly. Highly recommend More

by mbray1991 Verified Customer Verified Customer

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The work was done very well, and the employees are all very conscientious. I was able to get my car in and browse cars for sale at the same time. very conscientious. I was able to get my car in and browse cars for sale at the same time. More

by katherine.putziger Verified Customer Verified Customer

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Courteous, professional and a pleasure to work with. Porter was excellent too. They team serviced my vehicle superbly. Porter was excellent too. They team serviced my vehicle superbly. More

by mollyaconn Verified Customer Verified Customer

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Great guys and great service! Always on time with projections with my vehicles. Highly recommend with anything related with domestic or imports! Always on time with projections with my vehicles. Highly recommend with anything related with domestic or imports! More

by kjreece92 Verified Customer Verified Customer

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After the dealer quoted an exorbitant price to replace liftgate struts and made little effort to get my warranty to cover it, I brought my car to Alderman and their thorough inspection revealed only one s liftgate struts and made little effort to get my warranty to cover it, I brought my car to Alderman and their thorough inspection revealed only one stut needed replaced and they got the warranty to cover it by sending photos and video. If the claim had been denied their cost was significantly less (over $500) than the dealer. They went above and beyond. Adam, Brad, and Matt were great at keeping me informed and answering all my questions. They also found other issues and provided photos of the areas which helps in making choices about what needs done now and what can wait. More

by rhonda.st.romain Verified Customer Verified Customer

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Great explanation of service needed Good service Very friendly staff Close to my home Easy to get appointment friendly staff Close to my home Easy to get appointment More

by Rwr1955 Verified Customer Verified Customer

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Nice people but my experience was not good. Mechanic left a wrench sitting on engine and tried to start car. This damaged the engine to the point that it had to be rebuilt. Unfortunately only o Mechanic left a wrench sitting on engine and tried to start car. This damaged the engine to the point that it had to be rebuilt. Unfortunately only one of their mechanics is capable of doing this and he had health issues. My biggest frustration is that things did not progress on time table that I was told on several occasions. Eventually it got done and they did the right thing in covering repairs. To further create a negative experience the rear bumper was scratched while in their possession. I did not draw their attention to this because we only discovered it after the car was driven out of town and frankly I was thankful to just get it back. Seems to be too many careless mistakes for me to have much confidence in them. More

by mjones76 Verified Customer Verified Customer

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I have been in the automotive business in Indiana since I started detailing on East Washington Street at 13 - Alderman has a more lounge-like atmosphere than a typical dealership. The low employee turnover r started detailing on East Washington Street at 13 - Alderman has a more lounge-like atmosphere than a typical dealership. The low employee turnover rate is notable. They treat us like family! More

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Great experience overall, would highly recommend. They communicated well and were transparent about the costs. They communicated well and were transparent about the costs. More

by jsnslszs Verified Customer Verified Customer

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