Adam Hensley | Page 18

Poor Communication, among other problems.The advertised Poor Communication, among other problems. The advertised price had no relation to the amount I ultimately paid. It took 5 days to prepare the car f Poor Communication, among other problems. The advertised price had no relation to the amount I ultimately paid. It took 5 days to prepare the car for delivery, and no report was provided regarding the supposed inspection done at some point during those five days. The promised great detail job was clearly little more than a quick rinse, tire shine and armorall on everything. Also, the audio input jack is broken, which irritates me to a degree that surprises me; probably because a car that was advertised at $14k cost me $23k after dealer add on, fees, and the overpriced warranty. When paying that much, it seems like all the cars components should, at least, function. I really hope that overpriced warranty proves to be worth it, because I'm beginning to suspect this car is not in the condition I initially believed. ADDED JUNE 15, 2021: On May 26, 2021 I delivered the car to the Dealer's service center for 2 reasons. First, in the hope that they might do me the courtesy of repairing/replacing the broken audio jack, and Second, because shifting into second or third gear sometimes produced a loud grinding sound and resistance going into gear. I was informed that it would be early the next week before they could look at the car. This worked well for me as I would be out of town for a week. I called the Service Center when I returned to town on June 2 and was informed that they would be diagnosing the car later in the week. By June 10, the service center could not tell me if repairs were needed or how long it would be before they knew. The service center rep, Atlee, said he did not know anything about rental reimbursement or courtesy vehicles. I asked someone in the finance department about the terms of rental car reimbursement under the "extended warranty" I had purchased (I had still not recieved a copy of that contract), but they had little information on that either and gave me a brochure from the warranty company. I called the preowned office multiple times and left a message for the pre-owned sales managers. I did not receive any reply nor any post-sales follow-up. I also recieved no response to my review on this website, beyond the formulaic reply which I suspect is really just the marketing department trying to make the dealer look like it cares about customer service. At this point I called in a favor through personal channels which appears to have helped prioritize my issue. After doing so, Adam Hensley called me. He was friendly and communicative about what was known and told me that the transmission was being checked out. I got the car back on June 14. Mr. Hensley informed me that one of the transmissions mounts had been incorrectly installed by whoever's provided service to the prior owner, and he went on a test drive with me before I accepted the vehicle. The transmission has not exhibited rough/loud shifting into second or third gear since I picked it up. It does still ocxasionally make some loud noises when shifting into 2nd and 3rd occasionally, but nothing I would call grinding, and there is no resistance to going into gear. I think the sounds may just be characteristic of the vehicle. The aux input jack was not replaced. Based on my experience in the past month, I have concluded that Quebedeaux sells preowned cars "as is," and they mean it. I'm guessing the exception is certain powertrain problems in the first 15 days after purchase that might implicate the nonwaivable warranty of merchantability. I would expect them to look into a problem such as the one on my vehicle because a serious problem in the transmission could certainly render a car unsafe or unfit for daily driving. But, be sure to bring the vehicle back to them before the 15 day period is up, and don't count on timely resolution of the concern. I made a down payment on the car and signed the sales agreement on May 14, 2021. I had the vehicle for 6 of the 30 days between then and now. Altogether, I am disatisfied and disappointed with this entire experience. More

by ARHILL Verified Customer Verified Customer

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car issue wasn't resolved, wished I never bought car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. More

by diane.trujillo Verified Customer Verified Customer

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Service was great. Kkk k k k k k k k kk k k kk k kk kk k k k k k k kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk k k k k k kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk More

by JOLUMO217 Verified Customer Verified Customer

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Adam is a great service representative. Always keeping you to date and customer friendly. Only went in for an oil change but was apprised of other sevice needed in fuure you to date and customer friendly. Only went in for an oil change but was apprised of other sevice needed in fuure More

by successaz2015 Verified Customer Verified Customer

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Arrived at 1:50 pm for 2:00 oil change appt. At 3:30 I asked why my truck had not been pulled into the building yet. They pulled it in about 3:35. At 5:30 pm I asked when the oil change would be done. The asked why my truck had not been pulled into the building yet. They pulled it in about 3:35. At 5:30 pm I asked when the oil change would be done. They said paperwork was lost, but it's done. I will not detail my verbiage as it was not good, since I had been there the whole time, in the waiting area, 10' from the service writers, separated by a glass partition. Went to leave and the truck had 6 locations of grease on it including bumper, hood, both fenders and the side step. This truck is new with 3500 miles and the performance from start to finish was totally unacceptable. More

by KEVINHILL7663 Verified Customer Verified Customer

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I’m constantly reminded by the staff at how busy they are. I’ve been flexible when I call for an oil change, even offering to leave the vehicle over night. I feel as though I’ve become an imposition. Not are. I’ve been flexible when I call for an oil change, even offering to leave the vehicle over night. I feel as though I’ve become an imposition. Not great feeling as a customer of 20 years. Had new service adviser last visit. He wouldn’t return calls Adam helped a lot. More

by JCBLUE97 Verified Customer Verified Customer

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I waited for three hours. Ok - I know stuff happens. It would be nice to be kept informed. Nothing! I would ask different people - nothing. I got on I-10 and my tire pressure lights came on. Now I have to would be nice to be kept informed. Nothing! I would ask different people - nothing. I got on I-10 and my tire pressure lights came on. Now I have to pay someone to fix what you should have fixed. I feel either your department didn’t know how to repair my car properly, or you didn’t want to take the time to fix it. More

by LuLu Verified Customer Verified Customer

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Great people to work with. Fixed my problem and were really sincere about me walking out a happy customer. Which I did. I will come back. really sincere about me walking out a happy customer. Which I did. I will come back. More

by HALF0 Verified Customer Verified Customer

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The sales team has been great however the truck I purchased is still in their service center it has a bad fluid leak and they are trying to fix it. I purchased the truck in April around the 17th. I purchased is still in their service center it has a bad fluid leak and they are trying to fix it. I purchased the truck in April around the 17th. I had to wait until the 20th to pick it up that's when we found the leak we took it back it was there for a week called they said it was fixed picked it up on the 27th and had to take it right back it is still leaking. Still waiting Patiently for a call as to when the truck will be available for us. They came through and got my truck fixed. Been driving the truck for a week now and not a drop of fluid has leaked from it. Very happy I waited for the service center to get it fixed. More

by TJBACALSKI2018 Verified Customer Verified Customer

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Vehicle was due for service and I called for an appointment. Adam took my call and made my appointment. Tony Hernandez did my check in. Tony kept me informed on the progress of my vehicle, which wa appointment. Adam took my call and made my appointment. Tony Hernandez did my check in. Tony kept me informed on the progress of my vehicle, which was appreciated. Tony went over some recommendations to my vehicle and checked me out. More

by rpesky Verified Customer Verified Customer

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